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Business Profile

Online Shopping

Touch of Modern

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Breitling superocean and it cost me over $2,700.00 back on Jan 25, 2025. The site said that my order would ship on 4-5 weeks and it is going on months now. Well today I received a weird message from touch of modern saying I received a credit of over $249.00 from them and that my order insurance was cancelled. Nothing about the status of my order and I have decided to file a complaint with you all to get my money back. I have emails showing I reached out to the site customer service and got the run around. Now I want my money back and no credit with them and I do not trust ordering anything from their site again. I have the screenshot of my order also and several emails to prove my claim. Thank you for your help.

    Business Response

    Date: 04/11/2025

    Hi,

    We're actively reviewing the situation and have shared your concerns with the appropriate team. We understand you're requesting a full refund rather than store credit, and we'll make sure that's taken into account as we work toward a resolution. Thank you for your understanding and patience well be in touch soon with the next steps.

    Best regards,

    Customer Answer

    Date: 04/14/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I am not satisfied based on the language of possibly receiving company credit. I have attached the latest email that includes me receiving a full total refund and do not wish to ever use the website/app ever again. This was a horrible experience the email responses I received in response should have gone into greater detail and also gave honest information as a consumer spending $2,711.41 and not receiving anything but a $249.00 credit isn't going to cut it. Below is what the email response I would be in favor of as follows: 

    Miguel (Touch of Modern Customer Service)
    Apr 11, 2025, 07:14 PDT
    Hi *******,
     
    This message is in response to the BBB complaint you submitted regarding your Breitling Superocean order placed on January 25, 2025.
     
    Unfortunately, due to an inventory error, we were unable to secure the item from our supplier. A full refund is currently being processed to your original payment method. The $249 store credit was issued as a one-time courtesy for the inconvenience.
     
    We sincerely regret the inconvenience this has caused and appreciate you bringing this to our attention. If you have any further questions or documents you'd like us to review, please feel free to send them our way.
     
    Best regards,
    --
    ******
    Touch of Modern

     



    Regards,

    ******* *****


    Business Response

    Date: 04/16/2025

    Hi,

    Sorry for the confusion, and thank you for following up. A full refund of $2,711.41 was processed on April 14 to your original payment method.  The $249 store credit was issued separately as a gesture of goodwill for the inconvenience caused. We truly regret how this experience unfolded and appreciate you bringing it to our attention.

    Best regards,

    Customer Answer

    Date: 04/17/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


    Regards,

    ******* *****

  • Initial Complaint

    Date:01/31/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 24th, of 2024, I placed an order with Touch of Modern for an item valued at: $89.99 plus shipping and handling. It came out to about $100.00. I have never received the order or a refund after contacting them multiple times, and the business has closed out the support ticket as "Solved." I have tried contacting them via phone and no one ever returns calls or answers. I was a full refund, or the item.

    Customer Answer

    Date: 03/03/2025

    I was able to come to a successful resolution with this vendor. This case can be closed.

Touch of Modern is NOT a BBB Accredited Business.

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