Reviews
This profile includes reviews for Summers Plumbing Heating and Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 156 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSue C
Date: 11/23/2022
5 starsWe called today (Wednesday before Thanksgiving) about a broken pipe with an inside water leak from a frozen garden hose connection. We were told they could get an assessment scheduled for Monday. In less than an hour Josh showed up to do the assessment to make sure the leak had stopped. He said he was close by when he got the call and thought he could allay our fears with an assessment today. All was good and we are scheduled for repair on Wednesday. Couldn’t have been any nicer or more helpful!Review fromJoseph Y
Date: 11/21/2022
5 starsThey showed up 20 minutes after I called, and had the problem solved in no time. Very impressed the work, and the short wait time, quick resolution. Would recommend to anyoneReview fromRick K
Date: 11/21/2022
1 starI called Summers out because they were offering a good deal on furnace cleanings. The Technician removed my furnace door and told me I needed to replace my furnace. I asked him how he could tell just be removing the door. He said, "Your furnace is 13 years old which is past normal life expectancy and will give out any time, so save yourself some grief and replace it now." I told him it was working fine and I didn't want to replace it. After some back and forth debate, he moved forward with the cleaning and told me my heat exchanger had a crack and the furnace needed to be shutdown and replaced immediately. I ended up calling out another company and they disagreed with Summers' assessment and also said Summers quoted price for a new furnace was ridiculously high. I later found out Summers' Technicians are paid commission on their sales and repairs. In other words, instead of trying to service customers as reasonably as possible, their Technicians are incented to increase repair work and push sales, in this case when the item they were pushing wasn't needed. That creates a direct conflict of interest for their Technicians. Not a very service oriented was to do business.Review fromMelina S
Date: 11/04/2022
5 starsChad came out and out of 4 companies in total that was called and came out he explained it better than the rest and took his time to explain and show us just what was happening inside our furnace, really great friendly guyReview fromjesse r
Date: 11/01/2022
5 stars**** is every employer's dream.I can't imagine using anyone elseReview fromMindy S
Date: 10/18/2022
5 starsQuick, reliable and friendly. Definitely worth having the membership with them. Cuts cost by almost 50+%Review fromMichelle B
Date: 10/04/2022
5 starsExceptional customer service. Every technician went above and beyond... Would definitely recommend!Review fromElliott G
Date: 10/04/2022
5 starsOn time. Tech., ***************** did a great job. Will definitely use again!Review fromTina G
Date: 09/29/2022
5 starsVery reliable, punctual, and thorough. Was recommended to me by my sister. Would hire again and highly recommend.Review fromC. M.
Date: 09/24/2022
1 starC. M.
Date: 09/24/2022
Zero stars. These people took advantage of me and my situation. I shouldve known better but my air conditioner quit working and had to be replaced. I called Summers because of their positive reviews and now know how important it is to leave factual reviews. They charged me $21,445 for an air conditioner, a furnace and labor to install. They used the existing ductwork. They made it sound like this pricing is completely normal ITS NOT!! They said everyone pays the same price for systems at each level. They took advantage of my situation and my lack of knowledge. They are the professionals but they cannot be trusted to be honest. Yes, I got a new air conditioner and furnace but was seriously overcharged. These people should not be allowed to mislead customers. They also bad mouthed their competitors- shouldve been a red flag for me. They will not provide me an itemized receipt, after multiple requests, because they know they are dishonest THIEVES! Wish Id never called them.
Summers Plumbing Heating and Cooling
Date: 09/29/2022
Summers offers customers different package levels each level offer enhanced equipment and service, customer choose a package that included a high efficiency furnace (97%) WIFI thermostat and choose 60 months 0% financing. We have no records of the customer calling in regarding paperwork, customer was provided an invoice.C. M.
Date: 09/30/2022
They are removing the equipment and giving a refund.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.