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Business Profile

Pest Control Services

Absolute Pest Management, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/07/2022

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From March 2020-June 2020 We paid Absolute Pest Management a total of $1250 For 10 year termite treatment. 10 Year treatment included a yearly inspection of looking at the crawspace to ensure there arent any terminate activity. Yearly inspection is supposed to include making sure the bait stations are full and checking the crawspace. Inspection was completed in 2021 with no problems.I initially contacted the company in April of 2022 in regards to the upcoming ******************************************** June yet so I sent an additional message. I heard back in July stating he had not completed it yet, and would do it soon. Two weeks later I still had not heard anything. I waited another 12 days and messaged again. Still no reply. I left a one star review on the ******** page and was then contacted the day after Aug 13, 2022. Message stated I Was there last week. Can you please delete the review. I asked for what day so I could find him on my ring cameras. No reply. On Aug ***************************************************************************************************** another message on the same day he stated I actually did inspect the crawspace and found no activity, your cameras must not have picked us upI have ring cameras that record 24/7 it would be impossible to not have the footage. He asked what we can do to resolve this and I mentioned a 10% refund of $125 and I would remove the reviews and go with a different company. However now thinking about it I only received 2 years of what was supposed to be a 10 year treatment, so I feel an 80% refund is what we deserve.

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