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Business Profile

RV Dealers

Lazydays RV of Chicagoland

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The ** we purchased on 6-8-2023 now needs several thousand dollars of work to the steering. I have put about 50 miles on it. I drove it from the dealer to ******** spring and alignment as ************ near my house could not work on any steering or alignment issues. Several email have been sent but unanswered. ************************* <******************>Attachments Wed, Jul 12, 8:02?AM (12 days ago)to Lazydays, bcc: ***** Very unsatisfied with how I have been treated. We purchased an ** on 6-8. I understand that our purchase was not the most expensive, but it's our dream **. I drove it home and noticed that it was handling strangely. Knowing I have a full coverage extended warranty and can take it anywhere, I called my local ** dealer. Yours is over one hour away. When I spoke with them, they stated that a local place is where they send out alignment stuff. I made an appointment, and they found about ******* dollars of work that needed to be done. I gave them the warranty info, and they started processing a warranty claim. I did contact lazy days to let them know the ** needed work. I only put 60 miles on it from the day I bought it. The warranty was denied as they said I did not have coverage. Knowing that I asked for full coverage and the brochure that was covered with us had that coverage, I assumed it was a simple mistake. I then spoke with **** at the dealership, and so many were off due to the holiday it was problematic to get any answers. I then received a call from the general manager, who said it is what it was and they would be willing to look at the ** if I got it back. I do not have the ******* to cover the tow, and I was never given an answer about why I was told something different than my paperwork says. It should be easy to figure out what coverage I was charged for. I asked the general manager if the parts that needed to be fixed were inspected before the sale; he stated no, that the miles were so low it was not required. Then he reminded me I had signed an as-is document and he would give it a courtesy check if I got the ** to him. That led me to believe that he would take the ** to look at it and then charge me for the repairs. I then got heated as I was made to feel like he knew there was stuff wrong with the **; they were unwilling to figure out if the warranty was wrong. I now have to pay for the repairs out of pocket because I was lied to. I am actively seeking a better-extended warranty because the one I paid for with you does not cover what I was told it would. What can you do about this? The dealer stated they would refund my extended warranty, but I would rather have the warranty I paid for and get the ** fixed under it as it should. The ** should not have been sold with this amount of work that needed to be done. My sales order number is.******* I paid ******* for the extended warranty

    Business Response

    Date: 08/10/2023

    Resolved with customer. 

    Customer Answer

    Date: 08/11/2023

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Thank you.

Lazydays RV of Chicagoland is NOT a BBB Accredited Business.

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