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Business Profile

Cell Phone Equipment

www.tech4wireless.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/05/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order 2 cell phones from tech4wireless **** store (not from the www.tech4wireless.com website) the first phone you couldn't carry on a conversation because of not being able to hear each other, fading in and out or as one person said he could make out about every fifth word I said. Tech4wireless was notified of the problem and I told them I would order another phone and send the other back when i got the new one. Upon getting the new phone and after wasting my time putting all my contact information in the phone I went to make a phone call from my contact list and some sort of popup appear that wouldn't let me make the call and press ok and it would restart my phone, try this several times ,same thing happened. By this time I was getting furious. Not that I should of had to but i searched the internet to try to find a solution. It recommended to download a program to my computer and then plug in the phone to my computer to try to fix it. that didn't work either. So I slap the phone down on the desk and it shattered the glass this was when i destroyed the second phone. Sent both phones back after getting another phone from another dealer which I can hear fine with ( I need to keep a phone present because of health reasons) but as of today (June 30, 2022) no refund on either phone even though both were faulty. The one I destroy even though it was unuseable I think I should get my money back but for certain on the first one I order that was sent back like it came. Thanks ******

    Business Response

    Date: 07/28/2022

    Company has stated this is a complaint against **** and should not be filed against his company.

    Customer Answer

    Date: 07/28/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    [Provide details of why you are not satisfied with this resolution.]

    Regards,

    *********************

    I did not buy the phones from **** , I bought the phones from tech4wireless through the listing that was on ****. I did not buy the phones from tech4wireless.com but from their store on ****. Same company both places.

www.tech4wireless.com is NOT a BBB Accredited Business.

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