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Business Profile

Financing

CNAC, CarNow Acceptance Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financing.

Reviews

This profile includes reviews for CNAC, CarNow Acceptance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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CNAC, CarNow Acceptance Company has 6 locations, listed below.

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    Customer Review Ratings

    1.06/5 stars

    Average of 18 Customer Reviews

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    Review Details

    • Review fromAmy R

      Date: 08/05/2023

      1 star
      Almost had my car paid off when it was repoed. They refused to work out payment plan abs in order to get my vehicle back had to pay remaining balance plus the fees for repo etc and I did not have **** to give them. They sold my vehicle then sued me for **** ! I owed **** , so apparently they paid someone to take my car then?! Needless to say I have a judgement against me now and am unable to get a car loan
    • Review fromDennis B

      Date: 07/06/2023

      1 star
      I never used this company and they have a **** on my credit report. This is first time I'm seeing this. They finally got back to me and told me their nothing that they can do. So pretty much any company can say you owe them money and put it into collections. They can't provide infor for what it was or anything. Definitely wasn't a car because I've never ever used a company like this. Even if you have bad credit a credit union will finance you. Don't use company like this ever. I never used them they can't provide info about why I owe them this money!
    • Review fromTelly R

      Date: 06/18/2023

      1 star
      They will straight out lie to you about your account. They hide a lot of fees in the contract. Extremely rude customer service. Corporate number is hidden and hard to get.
    • Review fromLaura

      Date: 02/25/2023

      1 star
      They have the car and sold it at auction and 7 months later they are trying to get money from us for the same amount that we owed left on it. Which means that basically they are trying to get double the amount for the same car since it was sold at auction. Why would it suddenly take then 7 months? We haven't heard anything from them until now.
    • Review fromDiane S

      Date: 01/09/2023

      1 star
      Absolutely disgusting company. Car was taken, my fault 100%. I paid the payment, plus paid the last two weeks and they still will not release my car after 13 days. I was told 1-2 days, then 10 days. ******* always seems to be busy and refusing to help me. I am wondering if I need to now get an attorney due to that fact, I keep paying for a car that is not in my possession. They proved their point, I was punished, but it's time to let up.
    • Review fromOlivia D

      Date: 12/16/2022

      1 star
      Absolute GARBAGE. My car was repossessed 12/12/22. I made the payment to reclaim and they are taking their time on sending the release to the recovery company so I can get my car back. I was told up to 7 business days but usually only 1 or 2. Ive called and emailed and keep getting the run around about why they havent released my vehicle yet. They say they have to verify things but it took them no time to **** my car. I need my car NOW. How can they take my money but not give me my car immediately? I cant work or get my kids around without my car. These people are scammers. Evil. Heartless. The only person who has been somewhat kind was ****. Im still responsible for making car payments but dont even have the car? How is this right? Where are their morals and ethics? This is insane. These people are messing mine and my kids livelihoods. They can harass me 6x a day with phone calls when they want money but tell me I have to be patient.Im done being patient. I need my car NOW.
    • Review fromRhondaRenee

      Date: 12/12/2022

      1 star
      CNAC is disgusting they are out to really s**** people's lives up I bought a 2008 **** edge from these people with ******* miles on the car I work at Family Dollar and we had that infestation so our store had to close and I had informed them what the situation was they didn't care but at the end of the day in May they put me on a fresh start program which is a total scam they start your loan all over again making it seem like you never pay anything on this vehicle they tell you from the dealership to customer service that they do not ********************** refinancing that fresh start is the same thing so if I was going to refinance a vehicle it surely wouldn't have been that vehicle cuz it was always in the shop always in the shop now they don't took my vehicle while I was at work and sold it right under my nose knowing that I was trying to get my vehicle back I got it back twice why wouldn't I get it back a third time so they do not report your payments to the credit bureau they will report that you didn't make a payment and I need to know where is this Fair it's not fair at all somebody need to do something about this company because they really ruined in lives out here taking people's money and messing up their credit and somebody needs to do something about this company no person and they right man will restart alone on the 2008 that I've already put $10,000 into so they making it seem like I didn't put no money into this vehicle they took it from me after it was down for 30 days I get it fixed go to work and find out that there are repo in my vehicle how do you sleep at night knowing that you are ruining people lives out here I couldn't never work for a company that would do people the way that they do so everybody that works for CNAC or very crooked cold hearted heartless individuals cuz I could never do anybody the way that CNAC do their customers they need to shut this place down they need to *** this place somebody need to do something cuz this is not fair I am ******.
    • Review fromShanalo D

      Date: 07/21/2022

      1 star
      I have only had the car for two months. My roof was leaking water the sun roof never opened. The tire in the back began to lose air and I had to put air in it daily. So my car note was due on 7/15/22 and Im a working nurse but anywho they were calling me twice a day until Tuesday 7/19/22 they called my bf and told him that they were wanting the location of the car. I called them back to pay my payment when I was told no. They refused to take my payment all because the agent got emotional she told me because I had a attitude with her she will refuse my payment and decided to repo my car and back out of my car loan. Her name is ******** and I think she has too power that she get emotional and repo my car. But I would never do business with ByRider and I would never refer anyone to them. I have a appointment with another car place to get myself another car. And have a better experience this time around.

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