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Business Profile

Hearing Tests

Key Hearing Aids

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Tests.

Complaints

This profile includes complaints for Key Hearing Aids's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Key Hearing Aids has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Key Hearing Aids

      40 Executive Dr Carmel, IN 46032-5479

    • Key Hearing Aids

      3888 Union St Lafayette, IN 47905

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased hearing aids from Key Hearing at the beginning of the year March at the *****************. One of my hearing aids began to have problems. I called their number and no answer. I left a message for them to call me back and it never happened. I had an appointment coming up, Nov 5, 2024, so I thought I would take care of it there. I went to the appointment, no one was there. I called and again, no answer, left a message to call me back. No call back. I've since tried to call the Crown Point ******* no answer, no call back. I am wanting to get my hearing aid repaired while under warranty.

    • Initial Complaint

      Date:10/14/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought heading **** feom them and paid an $150 matience fee for office visits and heard they went out of business!! Would like our money back !!!

    • Initial Complaint

      Date:08/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a new set of hearing aids back in Feb 2024 from Key Hearing Aids (******************* branch). They have 9 overall branches in *******. I have been trying to get in contact with this location for weeks without any luck. I drive by there and the sign on the door says call to schedule an appointment. I finally called the corporate number 888-key-hear (website is *********************************** and spoke to a lady there that had said the woman that ran the Crown Point ****** just up and quit. So I tried to call the Valpo ****** without any luck as well. Called the corporate back and she said that they were having problems with their phone lines, she would call me back once resolved. Never called me back. Now my daughter has called all 9 branches and the corporate number and now no one answers any of the numbers. I need replacement parts for my hearing aids. Please help!!!

    • Initial Complaint

      Date:08/16/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 7 I received a call Key Hearing Aids, canceling my appointment for the next day. I was told an appointment would be set up later, when the staffing issue was resolved. I then visited the two locations and found them closed. An adjoining business told me they had been closed since July.I then called to see about rescheduling, but received a generic message to leave my name and number, which has never happed in past year since obtaining my hearing aids.I have continued to call and receive the same message consistently. I have 2 years of service left on my purchase contract and am in need of adjustment now!

    Key Hearing Aids is NOT a BBB Accredited Business.

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