Business Profile

Insurance Companies

American Specialty Health, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Specialty Health, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

154 total complaints in the last 3 years.
51 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/24/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 24, 2025, I purchased a gym membership for $28 a month. The membership was for 2 months and I was charged $56. It was for the month of June and the month of July. Today, June 24 2025, I received a charge again on my credit card for $28. When I called and talked to a representative she told me that the two months were for May and June. I told her that I did not even purchase the membership until May 24th. The representative told me that I was still charged for the whole month of May even though I did not purchase it until May 24th. I told her that is not right and my membership should have been going through July 24th. I told her I wanted a refund for the new charge from today of $28. She stated she could not do that and the new charge would be for the month of July. I believe that my membership should now go through the month of August until August 24th. This is a scam that they are charging people for an entire month if you purchase it at the end of the month. I was not able to even work out the month of May when I didn't even do the membership until May 24th that doesn't even make sense. I would like this corrected or my money refunded for the $28 just charged.
Business Response
Date: 06/27/2025
June 27, 2025
Customer: ******* ****
RE: ********************** Complaint: 23514553

Dear Resolutions Specialist,
American Specialty Health *************(ASH Fitness) received a concern from the Better Business Bureau (BBB). ******* **** an Active&Fit Direct member has concerns regarding the program billing.

Upon receipt of the complaint, I contacted Ms. **** on 06/27/2025 to discuss her concerns and she was offered a choice of possible resolutions. Ms. **** opted to not receive a refund and acknowledged the information provided.

ASH Fitness considers this matter resolved.

Please feel free to contact me at the number below if there are any further questions or concerns.
Best Regards,

****** *******
Snr Solutions Analyst, Fitness Member Experience
**************
Monday Friday, 6:30am 3:00pm Pacific Time
Customer Answer
Date: 06/27/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I was charged for a full month of gym membership dues for the month of May even though I did not sign up until May 24th. I asked them to prorate it from May 24th until the end of May but they stated they cannot do that. I was not aware that if I signed up on May 24th I would be charged a full month of membership dues even though it was towards the end of the month. I asked them to add an extra month to my since I was charged for it, but yet again they stated they could not do that. I would not recommend using this company.

Regards,

******* ****
Initial Complaint
Date:06/16/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Let me start by saying that this program is good in theory. But the way their payment program works leaves much room for improvement. I called in the first two weeks of May to cancel my membership because I knew I wasnt going to be able to make it in **** due to other unforeseen circumstances. I requested a refund for **** because of this. The refund request was denied because I wouldve had to cancel before the payment had been taken out. Heres the problem, the payment for **** was taken out at the beginning of May. So I wouldve had to cancel in April to not get charged for ****. Who knows they will be canceling two months in advance??? This seems like a backwards way to not provide refunds. Im very frustrated as I called well before **** even started to request a refund and then after the request was submitted, I never heard back from the company. I had to call again two weeks later to find out what happened. Their customer service and professionalism is terrible. There are other programs like this out there that I would recommend over this one.
Business Response
Date: 06/19/2025
June 19, 2025
Customer: **** *********
RE: ********************** Complaint: 23473879

Dear Resolutions Specialist,
American Specialty Health *************(ASH Fitness) received a concern from the Better Business Bureau (BBB). **** *********, an Active&Fit Direct member has concerns regarding her membership.

Upon receipt of the complaint, I contacted Ms. ********* on 06/19/2025 to discuss her concerns and their resolution. Ms. ********* expressed satisfaction with the outcome.
ASH Fitness considers this matter resolved.
Please feel free to contact me at the number below if there are any further questions or concerns.

Thank you,
***** ****** *****
Sr Solutions Analyst, Fitness Member Experience
**************
Monday Friday, 8:30am-5:00pm Central Standard Time
Initial Complaint
Date:04/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I joined this organization to join *********************** at **************************************************************************************. When I finally reached someone at the gym about joining, they said they are not a participant in this program. They claimed they have not participated in two years, but it shows them as an active program accepting new members.Since it took me some time to reach someone to find out I could not participate at Main Line Total Fitness, I asked Active & Fit Direct for a refund. They refused. I told them they falsely advertised a participant and that I would contact the BBB to file a complaint. I was charged $28 for two months for a gym that doesn't even accept members through Active & Fit.I also want to ensure that other potential clients know about this deceptive advertising.
Business Response
Date: 04/25/2025
April 25, 2025
Customer: *** *****
RE: ********************** Complaint: 23245256

Dear Resolution Specialist,
American Specialty Health ************* (ASH Fitness) received a concern from the Better Business Bureau (BBB). *** *****, an Active&Fit Direct member, has concerns regarding membership.
Upon receipt of the complaint, I contacted Ms. ***** on 4/25/2025 to discuss her concerns and their resolution. Mrs. ***** expressed satisfaction with the outcome.
ASH Fitness considers this matter resolved.
Please feel free to contact me at the number below if there are any further questions or concerns.

Thank you,
***** ***********
Sr Solutions Analyst, Fitness Member Experience
**************
Monday Friday, 8:30am-5:00pm Central Standard Time
Initial Complaint
Date:04/14/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had complex shoulder surgery at the end of January 2025. Shortly after, I began physical therapy to rehabilitate my shoulder. My surgeon stated that it would take 4 to 6 months of physical therapy to regain full function. However, after only 7 weeks of treatment, American Specialty Health ***** a representative of Cigna Health, denied any further sessions, even though I have not reached the maximum number of sessions allowed by my plan. The denial letter states that the additional therapy is "not medically necessary." Each time this decision is made, they request more information from my physical therapy group, which they continue to provide. Unfortunately, none of this information seems to satisfy American Specialty Health's requests. I've contacted American Specialty Health and Cigna Health, but I am transferred to individuals who cannot assist me each time. At this point, I feel lost. Either I forgo the necessary therapy to rehabilitate my shoulder or I pay upwards of $400 a week out of pocket for services that should be covered in full, as I have already met my out-of-pocket maximum for my plan. I dont understand how this company is allowed to determine what is medically necessary for my condition better than my doctors or therapist. Their decisions are detrimental to patients' health and should be reported and addressed.
Business Response
Date: 04/15/2025
Hello Ms. *********
We appreciate the opportunity to provide clarification and hope you find this information helpful. Most patients have their conditions resolved without the need to submit medical records or additional ************** situations where a medical necessity review is required, peer clinicians comprehensively assess the overall clinical circumstances for the individual patient, including but not limited to, the evaluation of current objective deficits and progress with therapy interventions.
We have reached out directly to your provider to ensure we have all relevant information specific to your situation. *** would like to confirm that your provider has submitted a new request today, April 15, 2025,which has been approved for all requested visits.
Initial Complaint
Date:04/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have access to Active & Fit Direct through my health insurance company (Anthem *********************) in order to receive discounted rates at local gyms and fitness studios. I had signed up for a gym membership at ************************* in *********, ** starting 8/1/2024. I was paying for this gym membership directly to Active & Fit Direct $108/month. I submitted a gym member cancel request to the gym as well as notified Active & Fit Direct of my cancellation on 10/31/2024; this would be for an effective cancellation date of 11/30/2024 since the gym requires that there be a 30 day advance notification for cancellations. As such, I should have not been charged $108/month after the November charge. Unfortunately, I did not realize until now that Active & Fit has continued charging me this fee for the last 4 months despite their being no services rendered or active membership at the gym through Active & Fit Direct. When I called a customer service agent with *******************************************, *****, she claimed that there was no cancellation received on their end nor record of my phone call to cancel in October. It is criminal that this company is making claims that services that were cancelled are not valid and that they are charging former customers hundreds of dollars when they are not providing any goods. I seek a full refund of $432 for the four months of services that were charged to my credit card.
Business Response
Date: 04/15/2025
April 15, 2025
Customer: ****** *********
RE: ********************** Complaint: 23026903

Dear Resolutions Specialist,
American Specialty Health *************(ASH Fitness) received a concern from the Better Business Bureau (BBB). ****** *********, an Active&Fit Direct member has concerns regarding his program cancellation.

Upon receipt of the complaint, I contacted Mr. ********* on 04/15/2025 to discuss his concerns and their resolution. Mr. ********* expressed satisfaction with the outcome.
ASH Fitness considers this matter resolved.

Please feel free to contact me at the number below if there are any further questions or concerns.

Thank you,
***** ****** *****
Sr Solutions Analyst, Fitness Member Experience
**************
Monday Friday, 8:30am-5:00pm Central Standard Time
Initial Complaint
Date:04/06/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Active and Fit Direct charged for a canceled membership. **************** simply said we took funds out for a canceled membership - "we get to keep them". End of story.I asked if the unused funds are accrued? Can I use the monthly fees you have taken and use them elsewhere? They kinda laughed - "No". The money is gone.Take a look at the comments for this company on the ****** and Trust Pilot. I have literally never seen lower scores.
Business Response
Date: 04/14/2025
April 14, 2025
Customer: ****** ********
RE: ********************** Complaint: 23167198

Dear Resolutions Specialist,
American Specialty Health ************. (ASH Fitness) received a concern from the Better Business Bureau (BBB). ****** ********, an Active&Fit Directmember has concerns regarding the cancellation of her membership.

Upon receipt of the complaint, we contacted Ms. ******** twice to address her concerns and their resolution. Unfortunately, we have been unable to reach her. A follow-up email was sent on 4/14/2025 with the steps we have taken to resolve her concern. If Ms. ******** has any questions or further concerns, she is welcome to contact me at the number provided in the email and voice mails.

ASH Fitness considers this matter resolved.

Please feel free to contact me at the number below if there are any further questions or concerns.

Best Regards,
***** ********
Associate Director, Fitness Member Experience
American Specialty Health *************
*********************
Monday Friday, 9:00am 6:00pm, Central Time
Customer Answer
Date: 04/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
****** Engelaer
Initial Complaint
Date:03/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled their service because I havent gone to a gym in 2 months and theyre still charging me for their service.I would like a refund for both march and February.
Business Response
Date: 04/01/2025
March 31, 2025
Customer: ******* ******
RE: ********************** Complaint: 23132070

Dear Resolutions Specialist,
American Specialty Health ************. (ASH Fitness) received a concern from the Better Business Bureau (BBB). ******* ******, an Active&Fit Directmember has concerns regarding his program cancellation.

Upon receipt of the complaint, I contacted Mr. ****** on 3/31/2025 to discuss his concerns and their resolution. Mr. ****** expressed satisfaction with the outcome.
ASH Fitness considers this matter resolved.

Please feel free to contact me at the number below if there are any further questions or concerns.

Best Regards,
****** *******
Snr Solutions Analyst, Fitness Member Experience
**************
Monday Friday, 6:30am 3:00pm Pacific Time
Initial Complaint
Date:03/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to report a billing discrepancy from American Specialty Health (ASH) regarding an ongoing physical therapy treatments In February 13th, 2025, I started my physical therapy services from this facility in ** 3 times/week. I was informed that I needed to pay $95 per session upfront, even though I have insurance coverage through *****, which covers 70% of the charges. Upon reviewing my Explanation of Benefits (EOB) from Cigna, I found that my out-of-pocket responsibility was only $38 per session, not the $95 I was being ********** March 12th I contacted ASH to inform them of the discrepancy, and I was told that they had not received any EOB yet. Then, I was assured that a refund would be issued to my FSA card for the difference between what I paid and what I was responsible for. However, 10 days later, when I followed up, I was told that the refund would not be processed until other claims were paid first. Additionally, instead of processing the refund as promised, *** applied a store credit to my sessions, which was not agreed upon.I also encountered rude and unprofessional behavior when I requested clarification about the situation and asked if I could resolve the issue in person or receive a paper bill. I was informed that I could not address the issue in person and that no further action would be taken until other claims were settled.This experience has been incredibly frustrating, and I feel that ASHs billing practices are misleading and unprofessional. I am requesting the following actions:A full refund of the overpayment ($[Amount of Overpayment]) to my FSA card as originally promised.A clear, itemized statement showing the charges, payments, and adjustments for my treatments.A written explanation of why the refund was not processed and why the billing discrepancy occurred.Assurance that no further incorrect charges will be made, and proper billing procedures will be followed in the future.
Business Response
Date: 04/02/2025
Dear Ms. ************************** has been delegated by the customers ********************** plan to administer rehabilitative service (physical and ********************) benefits; however,********* does not bill customers/patients. There is no record of calls to ********* by this customer.
Based on the complaint details, it appears this may be a billing issue between the provider and the patient. ********* will contact the provider on the customers behalf to confirm the circumstances and ensure the customer is not charged more than the cost-share identified on the Remittance Advice from **********
Customer Answer
Date: 04/03/2025
Thank you for following up on my complaint regarding American Specialty Health, Inc. Unfortunately, the issue remains unresolved.
Despite multiple requests, it took over a month and three follow-ups before a supervisor finally responded to me. However, they reiterated the same information without offering any resolution. No refund has been scheduled, and they continue to hold my money, stating they will not release it until they receive payment from the insurance company.
Additionally, they overcharged me and refused to issue a refund. As a policyholder with 70/30 coverage, I have never encountered another provider that withholds payments in this manner. Their practice is both unreasonable and inconsistent with my insurance policy.
To try and find a middle ground and avoid the suspension of my *** benefitsdespite the situation not being my faultI even proposed to repay the *** charge out of pocket. I also offered a solution where they could retain the credit balance on my account and apply it toward future sessions until the full amount is used. This was an effort to resolve the matter reasonably and avoid further disruption to my care and benefits.
Given the continued lack of resolution and refusal to process a refund, I respectfully request further action to ensure that American Specialty Health, Inc. is held accountable and required to address this matter appropriately.
I appreciate your assistance and look forward to your guidance on next steps.
Best regards,
Hiba *****
Customer Answer
Date: 04/03/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]
Thank you for following up on my complaint regarding American Specialty Health, Inc. Unfortunately, the issue remains unresolved.
Despite multiple requests, it took over a month and three follow-ups before a supervisor finally responded to me. However, they reiterated the same information without offering any resolution. No refund has been scheduled, and they continue to hold my money, stating they will not release it until they receive payment from the insurance company.
Additionally, they overcharged me and refused to issue a refund. As a policyholder with 70/30 coverage, I have never encountered another provider that withholds payments in this manner. Their practice is both unreasonable and inconsistent with my insurance policy.
To try and find a middle ground and avoid the suspension of my *** benefitsdespite the situation not being my faultI even proposed to repay the *** charge out of pocket. I also offered a solution where they could retain the credit balance on my account and apply it toward future sessions until the full amount is used. This was an effort to resolve the matter reasonably and avoid further disruption to my care and benefits.
Given the continued lack of resolution and refusal to process a refund, I respectfully request further action to ensure that American Specialty Health, Inc. is held accountable and required to address this matter appropriately.
I appreciate your assistance and look forward to your guidance on next steps.
Best regards,
Hiba *****
Regards,

Hiba Adina
Business Response
Date: 04/04/2025
Hello Ms. **************** customer has never called ******************** and continues to allege improper billing practices, but American Specialty Health does not collect money from patients. This review has been improperly filed against American Specialty Health, with allegations that are untrue. Still, *** will advocate for the consumer on her behalf, but we respectfully request this complaint be removed from our company's page.

Thank you,
****** ******

Business Response
Date: 04/08/2025
Hi Ms. **************** appears to be describing a billing issue with her provider. However, rather than encourage her to re-file the BBB complaint, I could respond to the customer rejection to reiterate that *** does not bill customers but that we notified her ********************** plan of her grievance and have also initiated outreach to the provider to confirm the circumstances.
******
Business Response
Date: 04/24/2025
Hi Ms. ************ style="color: rgb(33, 37, 41); margin-top: 0px; margin-bottom: 1rem; font-size: 11px; font-family: "Proxima Nova", sans-serif;">She appears to be describing a billing issue with her provider. However, rather than encourage her to re-file the BBB complaint, I could respond to the customer rejection to reiterate that *** does not bill customers but that we notified her ********************** plan of her grievance and have also initiated outreach to the provider to confirm the circumstances.
******
Initial Complaint
Date:03/16/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The *** system to contact the customer care is very discriminatory. It doesnt let you in to talk to an agent. I was charged monthly fees even when I was trying to cancel and I was not refunded. I did make a complaint about the *** system to the company but it didnt do any thing.Further the *** System responses to only certain accents and doesnt work with ethnic names from other nationalities. Its pretty hard to speak with an agent since the *** is gatekeeping to only let certain people get in.
Business Response
Date: 03/20/2025
March 20, 2025
Customer: ***** *****
RE: ********************** Complaint: 23072727

Dear Resolutions Specialist,
American Specialty Health ************. (ASH Fitness) received a concern from the Better Business Bureau (BBB). ***** *****, an Active&Fit Directmember has concerns regarding the *** system and program cancellation.

Upon receipt of the complaint, we contacted Mr. ***** on 3/18/2025 and 3/19/2025 to discuss the concerns. Mr. ***** was advised that Active&Fit Direct endeavors to have highest possible accuracy in transcription across key conversational turns. That said, transcription over the phone can often suffer from connectivity issues and background noise which may impact transcription accuracy. Mr. ***** thanked us for the clarification and the resolution of his concern.
ASH Fitness considers this matter resolved.

Please feel free to contact me at the number below if there are any further questions or concerns.

Best Regards,
****** *.
Snr Solutions Analyst, Fitness Member Experience
**************
Monday Friday, 6:30am 3:00pm Pacific Time
Initial Complaint
Date:03/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have Active&Fit Enterprise through my insurance. My insurance submitted eligibility. Active&Fit Enterprise refuses to confirm my eligibility and keeps giving me nonsense answers and telling me insurance needs to submit eligbility. ******* supposedly took care of this 72 hours ago. I still cannot access benefits I have been paying for for over 3 weeks now. They refuse to do anything and are less than useless.
Business Response
Date: 03/14/2025
March 14, 2025
Customer: ***** ****
RE: ********************** Complaint: 23033875

Dear Resolutions Specialist,
American Specialty Health ************* (ASH Fitness) received a concern from the Better Business Bureau (BBB). ***** ****, an ************************* member has concerns regarding program eligibility.
Upon receipt of the complaint, I contacted Mr. **** on 3/11/2025 and 3/12/2025 to discuss his concerns. We are working with Mr. ***** health plan to resolve his concern, and Mr. **** has been notified of its current status on 3/14/2025. We will continue to work with Mr. **** and his health plan to final resolution.
Please feel free to contact me at the number below if there are any further questions or concerns.
Best Regards,
***** ***********
Sr. Solutions Analyst, **************** Fitness
Customer Answer
Date: 03/14/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They havent fixed the issue and are working on it. So still not closing it.

Regards,

***** ****
Customer Answer
Date: 03/17/2025
They only communicate with me once every other day and I havent heard anything back since Wednesday. They are not replying to my emails and I have received no calls or emails with anything on their end. My insurance company and I have both sent eligibility letters to the active and fit company as well as *****, who corresponded back, multiple times and they rejected that letter despite it being what they requested. They change the story multiple times regarding what they want or need and Im still stuck for going on a month now that I am not able to use the service that Ive been paying for because Active and Fit refuses to do anything about it and will not work with me.
Business Response
Date: 03/20/2025
3/18/2025
Customer ***** ****
RE: ********************** Complaint 23033875

Dear Resolutions Specialist,
American Specialty Health *************(ASH Fitness) received the resolution rejection from ***** ****, an ************************* member on 3/18/2025.

ASH continued to coordinate with the health plan to resolve the members issue. We contacted Mr. **** on 3/18/2025 confirming the issue has been resolved.

ASH Fitness considers this matter resolved
.
Please feel free to contact me at the number below if there are any further questions or concerns.

Regards,
***** S
Sr. Solutions Analyst, **************** Fitness
********************* / ****************

Customer Answer
Date: 03/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

Regards,
***** ****

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American Specialty Health, Inc. is NOT a BBB Accredited Business.