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Business Profile

Retirement Planning Services

AIG Retirement Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retirement Planning Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/01/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/12/22, I submitted a Withdrawal Request form to *** (now known as Corebridge Fin'l) requesting the funds from my annuity account to be electronically transferred to my checking account. I was told it would take 5-7 business days to process. On 12/23/22, I called *** to get a status because I still hadn't received my money transfer. I was assured I would receive my money by the following week. It is now 1/1/23 and I STILL have not received my money. Every time I call I am told I will receive it the following day, but when I check my bank account there is no money. ***/Corebridge is attempting to steal my money. If necessary, I will open a federal investigation and contact national news stations to warn others of my situation.

    Business Response

    Date: 01/09/2023

    Company response

    Customer Answer

    Date: 01/10/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 

    I have received my funds.

    Regards,

    *****************

  • Initial Complaint

    Date:12/11/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted a Distribution Withdrawal form on Nov 30,2022 to AIG retirement services. I previously contacted them to give them my personal email since I am no longer employed with ******* Hospital and Health. I called to **************** and a representative said a verification form would be sent to mailing address on file. All I got was a post card with ID # to access reports. They have my old work email on file , can't access it to get verification, never got verification via mail and now I'm unable to get access to accounts online. I only receive statements. They need to improve on customer service and problem resolution in a timely manner.

AIG Retirement Services is NOT a BBB Accredited Business.

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