We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Car Dealers

Indy Wholesale Direct
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle from this business a few weeks ago on July 14th. The day I purchased it the vehicle was dead and they said they would replace it with a new battery. There was a knocking sound from the engine while idling and especially during acceleration, lack of acceleration (will red line and take roughly 10+ sends to go over 10-20mph) which is not normal at all. The sunroom was broken and there was a water leak. YOUR EMPLOYEES WERE AWARE AND I LEFT THE *** FOR THE ISSUES TO BE FIXED. I picked it up the following evening around 5pm on July 15th and they advised all had been fixed, WRONG. I didn't even have the car for 24 hours before the engine light came on for a cam shaft sensor, O2 sensor, and a cylinder misfire. I'm glad I was smart enough to buy a $4000 warranty that covered these issues. Then had my car for a week and weren't capable of fixing the problems AGAIN, as within 30 minutes of leaving and getting on the interstate the engine light comes back on with the same codes. I've called daily 3+ times a day since the Friday I got it back. My calls are being ignored and when someone does decide to answer they take my name and number and I am NEVER called back by a manager that I request. They sold a car to which they told me the problems would of been fixed and they were not. At this point my car is struggling to accelerate and is getting stuck at ****rpm or higher. It has died on me daily while driving for no apparent reason.They seemed to have just shut the engine light off and not fix anything. The sales team is great but the service department is a joke! Yes I have requested to speak to a manager and I'm told no or someone will call me back and that's yet to happen either! I have emailed both Vice President and operations manager with no response either. My warranty company has tried to reach out and they refuse to speak with them. I need my car fixed with a loaner or a replacement vehicle ASAP. My life and my children's are in danger driving this!

    Business Response

    Date: 09/26/2022

    We have assisted **************** every step of the way through any issues she has had with her purchase. Although, she continues to post incorrect information about her experience online we continue to try and appease her as any issue might arise. 

  • Initial Complaint

    Date:07/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Me and my girlfriend went to look at a truck that they said that I was pre qualified for and pre approved we waited and waited they finally showed us the truck and then we waited longer and they piddled around the lady I had a appointment with had left for coffee and never came back extremely rude people they didn't actually know what to do so they said that it would take a lot of money down so I got upset and we left they was hassling us all the way to the parking lot so we left I left them a bad review and then they put on the bottom of their reply about a criminal case I was involved in and the star press website the case number and all which is intimidating and very much incriminating too completely unacceptable it has affected me trying to buy a vehicle at any dealership period please help me thank you so very much and have a great day too God bless you and your familys.

    Business Response

    Date: 07/22/2022

    This customer came in over a year ago and was upset because he needed more money down to facilitate the loan. He became upset and belligerent. We politely asked him to leave because he was screaming and calling everyone the *** word. He then made physically threatening remarks to us and our customers. We told him we were going to call the police and then he left. I'm not sure what we did wrong, but from my experience with him and his background it would seem he's mentally unstable. 

Indy Wholesale Direct is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.