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Business Profile

Warehouse Services

High Five Distributing Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Warehouse Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the evening of August 4 , I purchased online through ******* the movie "Hairspray" from a secondary provider High five Distribution my package arrived on **** .The *** contained two disc the movie and specials features , the special feature disc worked but not the main ***. I tried to play the *** that evening only it didn't work so the next day I sent it back through **** , my tracking # is ( ********************** ) the package arrived **** 3:50 in the afternoon . I've tried calling an using their email to contact them but I get no response . I would like a replacement if possible but a refund if not.

    Business Response

    Date: 09/16/2022

    This was a purchase made from us through Walmart.com.

    We took care of the issue immidately upon learning of the issue.

    We notitified the customer that a replacement was not available and told them that we had refunded all their money.

    Walmart.com requires you to work within their platform rules.  We communicated with the customer through walmart.com internal order management system.  Unfortuanely, these messages often end up in customers "junk" mail because of the setting they have put in their system to block spam.  This is likely the case here.

    Again, we did everything we could for the customer in a timely manner and gave all they money back to the customer.  They paid though walmart.com and the refund was processed back though walmart.com.  

    Thank you

    *******************************

    High Five Distribution

    *****************

    ************ cell

High Five Distributing Inc is NOT a BBB Accredited Business.

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