We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bottleless Water Coolers

Pure Water Partners, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bottleless Water Coolers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hope all is well. My name is Carles and I was recently assigned this matter. I am following up on an email that was sent to your office on April 22nd. It is in reference to equipment installed at one of our facilities: ************************************. This was done without proper authorization from our Mayor and Council. It is my understanding that Mr. ***** was personally paying for this service out of pocket, but furthermore was not a contract between the City and your distributors. Our City Attorney explained this to ******* with Official H2O. We received another bill today and want to arrange for removal of the equipment immediately. Happy to arrange a call. Can you provide your dates/ times of availability for the remainder of this week?If you are not the correct person, can you forward the contact information for your legal department? I look forward to talking with you and resolving this matter. Respectfully submitted, Carles AndersonStaff Attorney City of ******************O. Box ********************************

    Business Response

    Date: 06/16/2025

    The agreement that was signed was with  Rebecca with Official H2O, Pure Water Partners is only the billing company. Please contact them directly. 

  • Initial Complaint

    Date:04/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company had an employee sign a 60 Month contract for a water cooler with out the owners approval for $175 per month. When I asked the employee he was told that another location has one and it was approved. He only need to sign to accept the installation of the cooler. He was also told it was month to month and if we didnt want it they would come remove it. Now they want the contract paid in full to have it removed. $9000 for a rental water cooler.

    Business Response

    Date: 05/06/2024

    From: ******************* <***************************>
    Sent: Monday, May 6, 2024 4:17 AM
    To: ***************** <*********************************>;*********************** <***********************************>;************************* <***************************************>
    Cc: ********************* <*************************>;************************* <*********************************>;*********************** <************************>;******************* <***************************>
    Subject: RE: Sunstoppers in **************

    No questions. ***, please send me a copy of the Agreement so we can include in the BBB response. Thanks RDV

    *******************
    CEO

    Direct: ************
    Cell: ***************



    From: ***************** <*********************************>
    Sent: Sunday, May 5, 2024 11:44 PM
    To: ******************* <***************************>;*********************** <***********************************>;************************* <***************************************>
    Cc: ********************* <*************************>;************************* <*********************************>;*********************** <************************>
    Subject: Re: Sunstoppers in **************

    Recap

    #***********
     Start of deal - ***** 2023
    Dealer: Official H2O
    (Interesting that the BBB filed in *******. They note the address for PWP as ******************************************). Regardless though the deal was booked with Official H2O out of NC. Not Artesian or Pure Water Partners. 
    12 payments have been made to date and the account is current. 
    Balance remaining is $6,480

    The customer claims the associate that signed the agreement was told he was not signing a contract . He was told it was set up by management, which it was not. Customer also claimed a few other things. Credit card not authorized, management did not approve the contract, the associate did not work for the company on the contract in question, the associate was told other stores were getting the water coolers, so he just needed to sign it was being installed. Associate was told it was a month to month and could be canceled at any time....etc. The customer also states this location has a different owner and is not part of the ************************** He is Sun Stoppers Auto West not Sun Stoppers. 

    The dealer states they visited the site several times and everything's been great over the past year. The guy who signed the agreement was the manager they love the machine. All steps to verify everything were followed. The dealer even had one of his vans tinted at the shop. There was also an extra effort install that required work above and beyond to meet the customer's needs. The dealer verified the *** number with the customer too. 

    **** has indicated he is willing to pay it back though so everyone can move forward if that makes sense for everyone. 

    Let me know if you have any questions. I have .cc **** from Official H2O in this email if he wants to add any additional comments. 

  • Initial Complaint

    Date:03/20/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pure Water Partners states that they are the billing company for a water service distributor called Blue Dolphin Water Solutions here in California. We have not been able to receive any service or maintenance from Blue Dolphin Water for months and the water machine has been out of commission. Blue Dolphin came 1 time and still never fixed the issue. Emails upon emails have been sent to Pure Water Services asking for assistance in attaining water service, and they say they will help and escalate the issue, but months go by and nothing ever happens even after multiple follow *** and escalation to supposed management. They are just taking our money as a business and hoping we forget. Blue Dolphin's phone number ************** and email ****************** is not even in service. Yet, Pure Water Partners is requesting our business to continue to pay invoices even though we are not receiving service. Pure Water Partners representatives state they are unable to make any contact with Blue Dolphin Water Solutions. Pure Water Partners states we cannot cancel our contract unless we make contact with Blue Dolphin. So, we are unable to cancel our contract, yet are being asked by Pure Water to continue making payments for a non working machine and zero service or maintenance.

Pure Water Partners, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.