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Business Profile

Utility Water Company

Chandler Utilities

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Water Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/06/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Water department threatened to shut off water in September despite bill being paid in full. Water department charged us for a disconnect fee even though we weren't disconnected. Water department shut off water in October, 14 days before due date.

    Business Response

    Date: 11/01/2022

    Business Response Customer has not had a zero balance since 7/5/22. The next time they paid was on shut off day, Sept. 8th and they did not pay their full balance for August and September. Customer threatened to shoot several employees and a case was filled with the police department. Since the customer did not pay their entire balance for August and September, they were scheduled for shut off's again in October for the past due September bill. It states on the invoice that 'No further notice will be mailed and disconnect will occur on the 28th of each month.' The customer also received two courtesy calls before the October shut off day. One was an auto call and the other was by a town employee. The customer again threaten to shoot the staff at Chandler Utilities. Accounts placed in disconnect status also incur a $40 administrative fee, which is also stated on the billing statement.

Chandler Utilities is NOT a BBB Accredited Business.

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