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Business Profile

Erectile Dysfunction

Friday Plans

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Erectile Dysfunction.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have paid for monthly prescription/subscription. Shipment has not been made even though payment was made three days ago and pharmacy only requires TWO DAYS. Tired of lame excuses about order volume, etc. as you are still COLLECTING MONEY.

  • Initial Complaint

    Date:09/30/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried numerous times to cancel my subscription and they lead you down a "rabbit hole". When you attempt to log on, they want to send a code to your phone, but never send the code. I tried the email link option, and no link was sent. I tried both options many times. You can't cancel unless you get to the members page, but you can't there. All I'm looking to do is cancel my subscription ....period

    Business Response

    Date: 10/08/2024

    Hello, ******** We apologize for the difficulty you’ve experienced in attempting to cancel your subscription. We can confirm your account has been deactivated and nothing will be sent going forward unless you choose to make the account active again.

    We thank you for the opportunity to get this corrected and ask you contact Friday Plans at ************ should you have any additional questions or concerns. 

    Customer Answer

    Date: 10/08/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******* 
    ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

  • Initial Complaint

    Date:09/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about August 30th, Friday Plans sent me ** ********** ** ******* ******. I did not order the medication sent to me recently. Last year I did place an order with them, but when the medication did not work for me, I immediately notified Friday Plans to cease and desist with an further of future orders. My directive fell on deaf ears. I was sent more medication... I did not approve the use of my ***** ******** ********** for this transaction. What Friday Plans did was FRAUD (by charging my cc and sending me medicine I did not order. PLEASE ADVISE Regards, *** *** **** ********* ***** **** **** ********* ****** *****

    Business Response

    Date: 09/10/2024

    Hello, **** We apologize an additional order was sent out. At this time, we can confirm the account has been deactivated and nothing will be sent going forward unless you choose to make the account active again. A refund was also processed on 8/31.  

    We thank you for bringing this to our attention ask you contact Friday Plans at ************ should you have any additional questions or concerns. 

Friday Plans is NOT a BBB Accredited Business.

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