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Business Profile

Camp

Blue Lake Campground

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They refused to refund our deposit. $59 gate cards that we turned in. Now say they don't have record of ** paying it. Spent over _15,000 in five years and given three weeks notice to move camper. They just said not a good fit because they wanted our site for someone that was family

    Business Response

    Date: 10/16/2023

    The Zerlers were informed that the park would not be renewing their seasonal stay for **** as they were not a good fit due to excessive verbal altercations between the couple and other issues including parking in the drive, and issues with the tidiness of their site.  They were informed at check out that we would look into their gate card deposits, the total when they became a seasonal in 2019 was $10 per card, they had 2 cards, they lost one and paid a replacement fee of $40 which is not a deposit and not refundable.  The manager was off when they checked out and they were informed that when she was back she would check into their deposits which she is doing today.  Since they came in in 2019 we have changed deposit amounts and how they are recorded and would need to verify when and what they paid.  We understand their disappointment in leaving but we feel it is in the best interest of our other guests that they do so.

    Business Response

    Date: 10/23/2023

    Hello,

    Im not sure if there is a way to upload additional information, but as we stated after further review we did issue a refund of $40 for the gate card deposits to the *******.

    Thank you,

    ***************************

    General Manager  
    Big *** ****************************************************************************  ************
       ************************
       iCampIndiana.com

Blue Lake Campground is NOT a BBB Accredited Business.

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