We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Warranty Plans

Armadillo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Warranty Plans.

Reviews

Customer Review Ratings

1.5

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Dilani B

    Date: 11/15/2024

    Dilani B

    Date: 11/15/2024

    I was very disappointed. They change their rules. I had a plumbing problem and I put in a ticket. I had to get it fixed soon and they did not pay anything saying that I had not got approval. I did I got a text from someone saying they would pay $350. Then a lady named Tequila informed me that I had not informed them. I had coverage for the last two months. They do not cover everything they nit pic and hassle you. I would NOT recommend them at all

    Armadillo

    Date: 11/20/2024

    We are in receipt of the complaint filed by Ms. Bradley and regret to learn of her dissatisfaction. Armadillo is truly sorry that our service did not meet your expectations. Great customer service is core to our mission, and I apologize we did not meet this expectation with your plumbing issue. We take customer complaints seriously and work to resolve them as best we can.
    In response to this complaint, a member of Armadillo’s Claims Department conducted a detailed investigation of the issue and as a result refunded the service fee associated with Ms. Bradley’s denied claim. Unfortunately, the customer’s policy clearly states that “we will not pay for any services or parts provided without our prior authorization” and Ms. Diva’s repairs were completed prior to her opening a claim and requesting authorization. For future claims, please contact us prior to having any repairs completed and we would be happy to review for authorization and/or reimbursement.
    We trust this response satisfactorily resolves the customer’s concerns. We appreciate you bringing this matter to our attention and allowing us to respond. We welcome the customer to reach out to us with any further concerns.

  • Joshua M

    Date: 06/24/2024

    Joshua M

    Date: 06/24/2024

    Slow process and no follow up from the company. Our HVAC went out after purchasing the home and since filing the case it has taken about 3 weeks just to get the payment approved. It felt like the company slow rolls your case and doesnt follow up with you. I had to consistently call them for updates to ensure the case was moving along. It's about 100 degrees where I live so no A/C makes life miserable for me and my family. I wanted to be sure they will pay for the repairs before proceeding so I'm not out of pocket. I'm a new homeowner and this is not a great first experience.

    Armadillo

    Date: 06/26/2024

    We are in receipt of the complaint filed by Mr. ******* and regret to learn of his dissatisfaction. Armadillo is truly sorry that our service did not meet your expectations. Great customer service is core to our mission, and I apologize we did not meet this expectation with your claim. We take customer complaints seriously and are happy to report the escalation is resolved.
    In response to this complaint, a member of Armadillo’s Claims Department conducted a detailed investigation of the issue and as a result contacted the customer on 6/26/24. The team member detailed what is covered under the plan and provided the options for reimbursement for the covered portion of the repairs. The customer accepted and a Venmo payment will be issued before close of business.
    We trust this response satisfactorily resolves the customer’s concerns. We appreciate you bringing this matter to our attention and allowing us to respond. We welcome the customer to reach out to us with any further concerns.

Armadillo is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.