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Business Profile

Hotels

Best Western Plus Louisville North

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I prepaid for a hotel room months in advance and upon checking in my room wasn’t clean, they offered to let me switch rooms but it was 11pm and I didn’t want to repack my stuff. Hotel manager dodged me for the duration of my stay because I was asking for a partial refund. No solution ever reached.
    I found clumps of hair in my bed, trash already in the trash can in the bathroom, there was change and trash and crumbs all over the carpet. Halfway through my shower I looked down and realized I was showering with a previous guests USED bandage. And I found chargers plugged into the wall that were not from me, like nobody cleaned my room at all. And when I booked the hotel I called to SPECIFICALLY ask about the pool they said it was open and would be for my stay and it WAS NOT.

    Business Response

    Date: 05/08/2023

    We are looking in to this now and will call they guest to understand what went wrong. She did book through a 3rd party so we cannot give an initial refund until that 3rd party reaches out to us.

    Customer Answer

    Date: 05/08/2023

     

    Complaint: ********
     

    I am rejecting this response because: Nobody has reached out to the phone number provided ***** ******** and I already requested a refund through the third party I booked through and I was told the manager denied my request Apr 26, 2023



    Sincerely,



    ****** ******

Best Western Plus Louisville North is NOT a BBB Accredited Business.

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