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Business Profile

Hotels

Suburban Studios® Clarksville-Louisville North

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a room at the hotel. When I went to check in the lady ran my bank card and the payment was taken out of my account. She was finishing the check in process when she noticed my name did not match the member of choice hotel privilege points. Turns out my friend had used my phone to rent a room with my email his phone wasn’t working at the time so that was mix up. Hotel staff changed it for me. She ran my card again. It was declined because the money had already been paid. She said no it went back on card when I’m fact it’s had not I tried to explain to her what she should’ve already knew which is payment was applied to my friends choice member number since the mix up. She asked mr to leave and I called her trying to resolve the matter with nothing but nasty attitude that I did not deserve. So since they stole my Money for a room. My daughter which is 9 myself snd boyfriend all stayed in car which was cold out. I just want my $87.11 back and they won’t have to worry about me ever again I will never book with them and I will tell everyone what they did

  • Initial Complaint

    Date:08/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The above name business charged my debit card multiple times different amount that were not suppostto be charged and were not authorized.

Suburban Studios® Clarksville-Louisville North is NOT a BBB Accredited Business.

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