Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *Date of transaction: 8/12/2022 Unsatisfactory Masonry Restoration
  *Paid ******* ****** $1,477.00. Told him the check was mailed in the full amount because my **** and I were
  concerned about our safety and not because it was a job well done.
  *Majority of the work was front porch masonry restoration, replace 3 bricks at the bottom of garage, minimum
  tuck-pointing.
  ******** * ***** spent about 2 hours on this project and left the morning of 8/12/2022. When I saw the
  red/brown stucco patch on the front of our cement grey porch I could not believe his claim of being an expert
  in masonry restoration. He called on the phone wanting to get paid but I said I was not happy with the work
  and wanted to talk with him in person. On Saturday 8/13 I got materials to repair the ugly stucco patch and
  spent more of my time to repair the porch and clean the mortar off the bricks then the total time he and *****
  spent at our house doing the job. The garage brick work was okay while the porch work was terrible and the
  total job was way overpriced for the work completed. Tuck pointing left side corner of house (2-feet) also was
  missed.
  *On 8/14 I emailed ******* about his poor work, my repair work and that I expected a price reduction. He
  called Sunday evening and was very intimidating and threatening to me and my ****.
  *On Monday 8/15 I called ******* and said we will pay him in full because we feared for our safety. We were
  set to meet at 3:00PM but he never showed.
  *On Tuesday 8/16 I mailed ******* ****** a check for $1,477.00.
  *I am expecting a refund check that accurately reflects the actual work that was accomplished. He knows that
  the completed job was way overpriced(About 50%) for the poor quality of work performed. I would accept a
  $500.00 refund check.
  *Do not want ******* ****** on our property again!
  
  Sincerely,
  ***** ******

  Business Response

  Date: 10/07/2022

  This man is sick....I did my job...right and ...the work on his stairs were free...he mad about the color his **** pick ..it..3 time....i did charge for....The money he pay me and sign the contract and I don't work by the hours...by the job....Jerry just mad because it took me 4 hours to do the job....that what he mad over.......iam not giving no money back...I did everything that was on the contract..right ...The stairs work was free...so ..the my side....thank you... ******* 

  Business Response

  Date: 10/19/2022

  Mr. ****** paid me and everything was on the bid. The porch area was free and the **** picked the color three different times. No money will be refunded. 
  
  ******* ******

  Customer Answer

  Date: 10/20/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Regards,
  
  
  
  ***** ******

   

  We did pay in full as mentioned before because we feared for our safety.  Blames the customer for a job that was way overpriced ($1,477.00) for the poor quality of work performed, HOW CONVENIENT !

  He knows what he did, HOW CAN HE SLEEP AT NIGHT !

   

  ***** ******