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Business Profile

Pawnbroker

Easy Cash Pawn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pawnbroker.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to pay in full on contract 484$ on a Glock 45 had the money they run a background check told me to come back then informed me they wouldn't except payment in full I asked questions they asked me to leave premises and I have another rifle to get out in March

    Still got 3 other tickets there altogether

    Business Response

    Date: 03/26/2025

     
    ***** - thank you for taking time to speak with me and allowing me to respond via email.

    Re: BBB complaint ID ********
    Subject: ***** *********

    Mr. ********* complained of a contract dispute. However - the issue stems from a legal issue that we have explained previously.

    On November 14, 2024 - Mr. ********* answered question 21 J - on the federal firearm background check (otherwise known as a **** ****) as "Yes " to "Have you ever been convicted in any court of a misdemeanor crime of domestic violence, or are you or have you ever been a member of the military and have been convicted of a crime that included, as an element, the use of force against a person as identified in the instructions?"

    Due to that response - we can't release the firearm. 

    Mr. ********* had two firearms in pawn - that he wanted to redeem - but we had the issue above to navigate. Mr. ********* will need to prove he has not been convicted - or - that it was expunged (if the charges existed).

    Once that form was completed - even if in error - we had no recourse but to cease moving forward with sales or redeems to Mr. *********. We are audited by our own in-house auditors as well as by the ATF ... a failure to follow proper protocols would result in loss of our firearm license - and likely termination of any employee who would release a firearm with paperwork showing why that transaction - or any subsequent transaction - was based initially on a deny.

    Mr. ********* will need documentation regarding question 21 J. We will need to attach that documentation to his November 2024 form - in case - should we release in the future - that this situation was resolved.

    Thank you for allowing me to respond. I know this is a very sensitive topic - and I was hopeful this would be resolved privately.

    Please let me know if you need anything else - or clarification.

    Sincerely,
    ******* ** ****
    **** **** **** ******** *******
    ************



    Customer Answer

    Date: 03/26/2025



    Complaint: ********



    I am rejecting this response because:



    Sincerely,



    ***** ********* I no longer have the money to pay so it don't matter for future reference they are doing this to everyone pawning a gun and using to acquire firearms I set there and watched others trying to get there stuff back someone needs to stop this they made me feal like a trouble maker when I owned my firearms for 30years ask other's thanks for your time. And the 2 firearms were registered through the *** when purchasing when I pawned these items it took one hour to get a reply to take them and now it's been a month no reply from whatever check they do total bullcrap don't let them keep doing it to others which they do. Thanks ***** ********* I'm broke

    Business Response

    Date: 03/26/2025

    The issue at hand is simply a deny related to answers provided by Mr. *********. We have laws and processes we must follow. I'm sorry it has created frustrations on his behalf ... and as previously mentioned - if it's been resolved - we can can toward addressing future transactions with Mr. *********. 

    As for other issues ... we have very few transactions that are denied by the ATF - or in house (based on answers provided by the customer). Most firearm transactions take roughly one hour from start to finish. However - if the ATF provides a delay - or a deny - the completion from start to finish can vary from hours to days. 

    I'll be happy to discuss in person. Or add additional clarification as needed to the BBB - or Mr. *********. 

    Thank you for allowing me the ability to respond.

    Sincerely,

    ******* ** ****

    DM - EASY Cash Pawn

     

Easy Cash Pawn is NOT a BBB Accredited Business.

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