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Business Profile

Towing Company

Bennett's Towing & Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Issue happened July 25 regarding pothole
    Called Bennet's Towing upon drop off of the car the worker knowingly and with witness back the car off the wrecker even with knowledge of what would happen to make worse he proceeded anyway putting bigger dents in the door and panel the looked at me with a straight face like it was ok. Him and the other workers then tried to contact manager sent pics he said you might as well take me to court cause I'm not fixing shit o well exact words ** was his name been a run around even with female receptionist.
  • Initial Complaint

    Date:08/18/2023

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday, Aug. 15, 2023, I was in a car accident that rendered my vehicle undriveable. The officer that showed up after the incident called a tow truck. The accident occurred ½ from my home.

    I asked the tow driver from Bennetts Towing if he could just drop it off at my house, which was much closer than the tow lot. I was told that would cost $150 and it would be cheaper to have it taken to the lot.

    When I tried to get it from the lot on Thursday, Aug. 17, 2023, I was told it would be $450 total to have it brought to my house, including the lot fees and a second tow. After explaining that I was given bad information, the price was dropped to $385. I paid it and gave them the address.

    This morning, Friday, Aug. 18 2023, a police officer and another tow truck from Bennetts Towing showed up at my house to tow it back to the lot. I was told that an inoperable vehicle is not allowed on any public street. I explained that Bennetts had dropped it off the day before in that spot.

    The tow driver told me he could move it behind the house to my driveway, but it would cost $85 more. I called the main office to complain and they told me they aren't responsible for knowing where they can and can't drop a vehicle.

    Now I've paid $470 when my vehicle should have been dropped off at my house for $150.

    I was provided a receipt for the $385, but not for the tow today. However, I do not have the receipt at this time.

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