We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fence Sales

Maintenance Free Fence Co, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fencing contractor called 811 to have utility lines ****ed, I was never aware that a sewer line was a private utility and 811 would not **** it. When utility company reported there was NO sewer or NO water lines in the property, I believe the fencing contractor should have asked. They built the fence and drove a 6x6 post through our sewer line. With this, we were not aware at first this is what happened. We have 3 different plumbing companies out to determine what was wrong. Now we have had to pay the plumber $2782.00 to fix the sewer. The fencing contractor did come out and remove the 6x6 post and the gate in order for the sewer to be repaired. And stated that went the sewer was repaired to let them know and the would come back out to but that part of the gate and fence back together. While the plumbing company repaired the sewer they place a sewer clean out.I advised the fencing contractor that the sewer was complete but they could not place the 6x6 post back where it was because the sewer line was repaired not rerouted. They came out today and did a terrible job, the gate doesnt close right, they still placed the post right by the sewer line and hoping they didnt hit it again. There are nails sticking out, the gate doesnt open or close properly. And then they placed a mound of dirt on top of the sewer clean out. And was never mentioned from original determination of the sewer damage that there would be any cost on removing that area or replacing it. Now they expect us to pay $400 for replacing it. When they caused the issue. We already paid$6100 for the fence to begin with. I have many emails and pictures and video but I cant attach them all

    Business Response

    Date: 05/13/2024

    Trying to upload documents that didnt submit on previous submission.

Maintenance Free Fence Co, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.