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Business Profile

Baby Car Seats

Dorel Juvenile Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baby Car Seats.

Complaints

This profile includes complaints for Dorel Juvenile Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Dorel Juvenile Group, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My child got stuck in there car seat. He was stuck for about 30 minutes crying because I could not get him out the car seat. I reported this to the company but they did not resolve the issue.

      Business Response

      Date: 04/05/2023

      Attached please find the company's response to the complaint.  

    • Initial Complaint

      Date:01/18/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the Emme 360 and paid $382.49 on 1/10 and it arrived on 1/17 damaged. I have contacted the business and provided images to show the damage. I have reached out to both ******** Support and email as well. I notified support of the issue, of how I still installed the product as I do not have another carseat available as the old one has been disposed once I received this one. Support has said they will issue a return label for me to ship the damaged one back for a refund or replacement, meaning that a replacement is available. However the original box is damaged and cannot be shipped back so I requested to have a replacement shipped first so that once I receive the replacement, I can use the replacement box to shipped the damaged one back. Suddenly once I suggested that, the a replacement is no longer available, even though I was offered one a few moments ago. I have clarified that I cannot ship this back in a damaged box and cannot wait another week with no carseat as my child is 8 months and needs to be in a carseat during car rides. Support has been very unhelpful and even lied to me about a replacement once I suggested a replacement first option. Support also suggested I contact *** instead of handling this issue themselves as they refuse to provide any real customer service. Very dishonest business and bad customer service.

      Business Response

      Date: 01/24/2023

      I am attaching Dorel Juvenile Group's response to the Mr. ***** complaint.  

      Customer Answer

      Date: 01/24/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      **********

    Dorel Juvenile Group, Inc. is NOT a BBB Accredited Business.

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