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Business Profile

Major Appliance Services

HD Appliance

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for HD Appliance's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Jennifer G

      Date: 07/22/2022

      HD Appliance (Appliance Network, LLC) in Columbus/Franklin, Indiana area are SCAMMERS and the poor reviews on-line are correct. I have never written a review, but this company warrants one. I required only a diagnosis on an appliance that was known to be faulty and have a certain issue (per the appliance company itself), so only needed a diagnosis. HD Appliance/Appliance Network, LLC initially charged me more than they normally would for a service call/diagnosis ($200.00) because I was honest with them up front that I just needed a diagnosis and would not be repairing the appliance (it is under a recall). The technician came to our home, was there for 5 minutes, and my son (in person) and my mother and myself (via speaker phone) all heard the technician indicate it was "a seal system issue and he would write it [the invoice] up". After they cashed my check for $200, I finally received an invoice (2 days later and only after calling several times) and it said nothing about what we were initially told in person/over the phone and what we knew the problem to be. The company gave an estimate of an additional "$350.00 plus tax" to fix ONE of the issues. I emailed and called back multiple times for clarification, and they would not answer the phone and did not return emails. When I did finally reach someone several days later (much to his dismay) on the phone, he agreed it was a "seal system issue", but said it was a "different type" and would not clarify/document "seal system issue" on the invoice. He acknowledged that they charged me more money for the service call because I simply needed a diagnosis, and replied only that, "now you only owe the "$350.00 to get it fixed." So this company was clearly tailoring the invoice/diagnosis to suit their needs; attempting to bilk more money out of customers.

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