Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Textbook case of bait and switch.After searching for months for a fairly specific car, I came across a car listed on ************** and ******** that matched what I was looking for. The price was $32,660 on every website, including Chevrolet of Columbus' own website. I reached out, ready to make my purchase. Over the course of the next 4 days, I spoke with the same salesman, and by day 2, I committed to buying it. So after telling the salesman I'm "all in" and want to buy it, I spent the entire next day (day 3) on the phone with my banks, moving money around, getting the time off work, having a friend request time off work to go with me to get the car, and getting finance quotes. On day 3, after having almost no contact by the salesman, he finally reached out at 5:30pm and told me he'd "be calling me in a couple minutes to finalize the deal". He never did. On day 4 the salesman called me and said "there was a mistake with the price listed on the Internet." And that "the actual price was/is supposed to be $40,000." Even though the car had been listed on all of the most popular car sites across the nation for 10+ days at $32,660, I still (against my better judgement) gave them the benefit of the doubt, and offered to go up to $35,000. They came back with $37,500, which is still almost $5,000 more than what the car was listed for on their website. So we never ended up making a deal because I refused to (literally) pay for THEIR "mistake," and it took them an entire day after realizing that the price was wrong online for them to actually change the price, probably to lure more unsuspecting customers in. All in all, I'm out 4 days worth of time wasted, a fee from my both banks for moving money between them, a day of work, and my friend a day of work as well considering the day was already approved by our employers before I found out from Chevrolet of Columbus that I was the victim of a bait and switch, which, with less than 5 seconds on ******, looks to also be illegal.

  Business Response

  Date: 11/05/2024

  We have been working with Mr.Vanbemdem to navigate through the mistake our system made when originally stocking the vehicle in. We are happy to say that our General Sales Manager is working directly with the customer to finalize the purchase. We appreciate his understanding that it was simply an honest mistake with the input of the type (N vs U) of vehicle initially that caused our automatic pricing structure to fail, and his patience with us as we work through the details.
  
  

  Customer Answer

  Date: 11/06/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ******** *********

• Initial Complaint

  Date:03/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 23, 2024, on my 2018 ***** Trax a message came up on my dashboard that said to service the All-Wheel Drive "AWD". I called ***** of Columbus to schedule an appointment. They told me to bring the car in on January 30, 2024. I talked to ********, and he assured me they would work on it the next day. He called January 31,2024 saying that the technician had found that the rear differential control module had some corrosion on it, and that was the problem. He quoted me a price and said he had the part in stock and would put it on the next day. I agreed to this as I was told that would fix the problem. I got a call the next day at 4:09 from ******** saying that the part did not fix the problem and he wasn't sure what the next move was. He said they had sent the ******* of the shop to help the technician. It was apparent to me that they had no idea what they were doing, and it was costing me money. On February 2, 2024, at 4:09 pm I called ******** to check on my car. ******** informed me that they didn't have any idea why the service AWD light was coming on and that they were in the process of trying to get a GM service technician on the phone as to help them out. I ask ******** if I could come and pick up the car and asked if it was okay to drive. "HE AGREED". When I went to pick up my car, they made me pay for the service before they would release it. He promised that he would get in touch with me as soon as he found out what to do. A few weeks went by, and I never heard anything from ********. So, I felt like they just put a part on my car to make money, and they didn't care about fixing it. I had no choice but to take it to another dealership. I took it to *********************, and it was repaired in one day simple broken wire in the harness. To date we have not received any calls from Chevrolet of Columbus apparently, they are still waiting on a GM tech to call them.

  Business Response

  Date: 03/29/2024

  We have looked into Mr. ***** complaint and reviewed all of the technician notes on the repair order and notes in our system. We also looked over the technicians notes provided to us from our rival dealership that performed the wiring harness repair and it is apparent why (when reading both) Mr. **** is assuming that the work that we performed was unnecessary. That assumption is not correct, however. The technician drove the vehicle to test if the module was getting power and ground which his notes indicate that it did. He also observed that the module had corrosion which indicated to him that the module should be replaced. In other words, he made a reasonable diagnosis based on what he observed. Had his test not indicated that the module had power, he would have recommended the harness. That means that there must have been an intermittent short in the harness which showed up at the other dealership when they tested it and not when ************** did. Had we followed up properly with Mr. **** appropriately we are certain that we would have come to the same conclusion as the other dealer and would have replaced the harness to fix the remaining issue.
  
  Although, we stand behind the need for the work that we performed we certainly made some mistakes in how we handled this situation, with regards to timely follow-up. We have apologized for that miscommunication. This has clearly shown us that we have a hole in our processes in regard to communication which we will be fixing going forward. We regret that our lack of follow-up caused him to seek help elsewhere. We have been attempting to contact Mr. **** again to discuss this issue further and are waiting for him to call us back.  

  Customer Answer

  Date: 04/01/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *******************

  Business Response

  Date: 04/02/2024

  To follow up on this case, the owner of the dealer group, ***************************, personally spoke to Mr. **** and after listening to his perspective the owner was very empathetic to his frustrations. One of Mr. ****** biggest frustrations was regarding the lack of follow up and communication from our staff, which is understandable. The good news is that he's had good experiences with us in the past and is willing to give us another opportunity to earn his business. We have issued Mr. **** a full refund for these circumstances.

• Initial Complaint

  Date:02/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two cars off of Columbus auto group in my oppion they scam insurance company an lie to people dont have best credit not worst credit that said 2017 Buick invision 4weeks got to take home after purchase dove little bit back to shop for same thing sun roof an floorboards standing in water took back said fixed 3 weeks later brought home still the same I talked to manger he said they would take to **** Columbus 1 of many they own took over there several weeks later said fix took back for same thing told trade it back in on something as nice but u can not keep paying for something in shop constantly I am disabled have to have reliable transportation so they did here we go again 2017 traverse said make us good car so we did remind u the trouble with the other it had real tight steering I thought here we go again country Chevrolet did hole new front in4200 hundred dollers later an 800 out of my pocket for original parts not after market got back drove 2 or three ****************** going out take back put reman ****** in 400 miles later doing same thing after riding with me said yes and know **** hundred dollers later they say its something else like coil but it was the ****** they should be liable to give money back to insurance co thats why its another thing they can collect on owner personally called me said they would try to get me out of it or try to fix it he had somebody on the way over to ***** it I told him two other dealerships ****** ********* in an ****** of **** say it is the trans owners said he would have answer for me that evening that he was in old know 1.5 going on2days no call yet more people told me they have had same trouble with them they lie to u they say they fix things thousands dollers later same problems car still setting outside buissiness not looked at yet no need to talk to me now more got my leisne plate my stuff out of it the owner lie *** lies worst than they do cannot work with liers an scam parties this is my oppion needs to go class action with other people in my oppion

  Customer Answer

  Date: 02/20/2024

  Yes I wish to collet for 3 months of being with out a car because they tell me they will get right in to diagnose problem and any where to   To 2  weeks to get in to diagnose the problem so  insurance wont rent me a car until they diagnose the problem so  I just dont worry about it but when the owner *** called me this last time said he would call me back that evening he had special person comeing in to diagnose the problem garage said nobody showed up an he never called me back been 6 days they are bad liers caint believe them  and I set with out cars due to there negligence not right bad practice an do without cars because of them thank u for trying to help me as I said I am disabled an amp need dependable transportation

  Business Response

  Date: 02/23/2024

  **************** originally purchased a 2017 Envision from our **** Store.  Numbers (pricing,etc) were agreed upon on May, 2023.  There was a known issue with the operability of the sunroof that we were having difficulty with getting repaired. After multiple attempts we could not make the Sunroof operable.  ******* decided to complete that purchase on 6/6/23 knowing that the sunroof would not work.  After a few days and a lot of rain it was discovered that the sunroof was leaking. (badly).   This was an issue that no one was aware of.  We had them bring it right in to diagnose the problem.  **************** was not charged anything during the visits to attempt the roof but we recognize it that was an extreme inconvenience for him.  We hated the situation, but as with all used vehicles we have no idea of what issues may arise.   He decided he wanted to trade the vehicle because he didn't want to wait any longer for the Envision to be repaired.  He traded the Envision in on 7/22/23 for a 2017 Traverse that had ****** miles.  On 12/12/23 he brought the vehicle in with ***** miles. He reported that the vehicle was slipping intermittently and was jerking.  No codes were found, and the tech could not duplicate the concern.  We recommended a transmission fluid service and he declined.  He was charged $137.80 for diagnostic.  On 1/10/2024 , the vehicle was brought in with ****** miles complaining that there was still a shudder when shifting and primarily when he was going uphill.  Our shop ******* road with the customer and he felt the torque converter shudder. He confirmed with testing and found excessive metal in the transmission fluid.  An estimate was sent to the warranty company for a transmission.  The Extended warranty company scheduled for one of their inspectors to come out and inspect the vehicle before approval.  The inspector arrived on 1/11/24 and we received approval for a transmission replacement on 1/12/24. The warranty company agreed to send us a used transmission and would not cover the $250 handling fee.  The customer understood that the $250 charge would be a part of the total $327.  When the part was received the repairs were completed and he picked up the vehicle on 2/8/24
  On 2/14 he brought the Traverse back with ****** miles and said they were still feeling a shutter or a misfire.  Our Shop ******* once again rode with the customer and felt it, as well.  There was no issue with the transmission, but it was tested to ensure the previous repair was okay.  Once found to be solid (the repairs) the vehicle was found to have misfires in all cylinders but mostly cylinder 4.  Cylinder 4 Spark plug was replaced,and the vehicle was better but further tests were made while the vehicle was cold.  Slight symptoms still occurred so all of the spark plugs were replaced at no charge to the customer.  After speaking to the customer, I know there is a desire to trade it in.  He doesnt trust it and I understand.  Im currently trying very hard to make this happen.but it is looking difficult.  We need the right vehicle with the right miles that will work for the bank and for the Copleys desired budget.  I let the Copleys know that I will have a final answer for them on Monday and not giving up hope we can make this happen.  In the meantime, I apologized for the issues with the used vehicles that were purchased and that we should not have had them pay for a diagnosis fee on the first visit or the $250 handling fee that the warranty company charged for the transmission.  I offered to write them a check back for $464.00.  **************** said that it wouldnt be enough but that he might consider that on top of a rental fee for 30 days.  I spoke with my team and called the Copleys back to offer a total of $800. I offered the total of $800 not because we did anything wrong.but because I wanted to make up for the diagnosis fee and handling and help offset for the time without the vehicle.  They let me know that they feel $2200 on top of the $460 is all they would settle for.  We just cant do that.  I will do all I can to help trade them out of it.  Againthat may not be a possibility;but regardless we are willing to reimburse the Copleys a total of $800 as a token of our apologies on top of the spark plugs, we already paid for.  We have as is stickers on each vehicle signed by the Copleys.  They do have a warranty on the Traverse which paid for the transmission (and from what I understand other work they had performed at another dealershipother then extra money they spent to get OEM parts). Thank you.

  Customer Answer

  Date: 02/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *********************
  

  Customer Answer

  Date: 02/23/2024

  Yes when they offered to keep fixing the Buick invision after doing weeks 3or for 4 times it was still doing same thing so they too to Columbus ***** to be fixed  it come out doing same identical same thing  floor boards standing in water  after I bought it I had to wait 4 weeks to pick up to began with I said trade it back in tired being with out the car they did said this traverse would Make good car so I took it tire steer I told them  so it wasnt **** dollers plus 800 of my own money got back excellent no complaint  drove month or two then started jerking drove more got worse to to ***** of Columbus they had a person ride with me  he said he felt it so let him drive back he said it was ****** I politically asked him of it could be a coil or spark plugs  and if it was shouldnt engine light come on he said it should he pulled off on another road held brake and push gas down no miss or hesitation he said no way it was coil or plugs they fixed they say but when picked up wife said she thought she felt it jerking drove day or two later took back he said he felt little bit but drive a little bit an should stop it didnt so it had to be misfiring befor ****** an not transmission when caint get nothing u buy fixed right every thing works like it should when other dealerships work on it everybody is not **** like they try to say I feel I offered good deal to them pay me at lease 30days car rental  or finance me another car plus the 400 an some back for waiting so long to diagnose them I really feel that is sufficient so I do not except there offer aint enough time to explain it all at the arguing about things they said an done

  Customer Answer

  Date: 02/24/2024

  Yes Columbus auto group address the issue respectfully the lady I worked with was vey nice an truly I fill she could of done nothing else to resolve the problem any better than she did I thank her for carrying enough to help an she did thank u very much Columbus auto group

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car to them to fix, I paid them when they told my car was fixed and ready. About a week and a half later I was having the same issues. I do not live in the same area and my car started having issues, they were the closest dealership. I rented a car and drove my car 45 min. back to them to fix. They held my car for four days stating that it was a bad part. I got my car back and a week later started having the same issue. I brought my car back to them and they have had my car for ten days. They have contacted the manufacture and are unable to fix the car. I have lost time from work, driven *****, spent more money than I should have trying to get this situation resolved. I paid them to do a job and they have not. If they cannot fix my car, I deserve a refund.

  Business Response

  Date: 06/02/2023

  The Service Manager spoke with ******* the day she picked up 5/20/2023 and she returned the rental that we took care of for her. It was explained to her the circumstances of the diagnostic process and that we had to replace the hose that was leaking first and then we could do furhter diagnostics. She was offered a refund for the labor of $299.00 that she paid on her first visit and a check request was submitted that day. We have taken care of further diagnostics for her vehicle and several rental fees. We did what we could to trade her out of her vehicle. At this time, we beleive this has been resolved.

• Initial Complaint

  Date:09/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February of 2022, my 2016 ***** Trax car was not accelerating and it would die at stoplights. I called ***** of Columbus to get my car checked. It was checked and fixed. It was still under warranty. It starting doing the same thing. I call back and bring it in the next day. They kept the car and said they fixed it. Nope. The third time I took it in, they thought they may need a new engine. They had my car over a week and it was only the computer system to fix the issue. When I picked up the car, there was a gas /exhaust fume smell when the heat was on. I took it back in. I was within days of my warranty expiring. The changed a gasket. I still smelled the fumes. My husband took it back in the next day. They said they couldnt smell it. He left. I smelled it again. Its very strong. This was not an issue when I brought my car in at first so, they did something to it while it was being worked on and needed to fix their s**** up. I took it back in when I could smell it strongly. They said they barely smelled anything and it smelled like plastic melting. At this point my warranty had run out and there was nothing they were willing to do without me paying. I called and spoke with the service manager and complained. They said theyd do a Fridgey treatment. There was still a smell. They did everything they were willing since I complained. I was made to feel like I was making up a problem because they couldnt smell it. Its March and over the course of all these issues, I was approached multiple times to trade in before it got worse and before the warranty ran out. I was told it was only going to have more problems now that things were starting to fail and break. I can barely afford this car. Now I have a car that smells strongly of exhaust fumes every time I turn on the heat. My kids have to ride and they are breathing carbon monoxide from running the heat. We have the heat on and crack windows to air out the car. They need to fix what they broke.

  Business Response

  Date: 11/01/2022

  We have left several messages for ********************* with no return calls. We welcome the opportunity to speak with her and try to address her concerns.

   

  Thanks,
  

   

  ***************************

  Chevrolet of Columbus

  ************

  2825 *************

  Columbus, ******* *****

  Customer Answer

  Date: 11/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

  I have included a list of calls made back and forth between me and *******************************. I left multiple voicemails with my number. I also left times I would be available for a call back. Two of the calls were answered by the front desk and transferred to *******'s number. I returned 4 of their calls yet they only called me twice based on my call log.

  
  
  
  Regards,
  
  ***************************

  
  

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 22 2022 I bought a ***** Trailblazer from ***** dealer in Columbus. I was told it was a 4WD ,it isn't, it's a front wheel drive. I paid$35,942 00 for the vehicle.NOPROBLEM! My dispute is with the service warranty they sold me for $5073, I want it returned as I no longer trust them and do not want to do business with them. I also am missing a second car key and a front passenger seat floor mat, the window form letting me know the real statistics of the vehicle I bought.

  Business Response

  Date: 09/08/2022

  We understand that all concerns have been resolved, except for the window sticker, which we are still waiting for to come in. We will contact Mr. ***** once it comes in. As we discussed with Mr. and Mrs. ***** on the phone, we apologize for the miscommunication, and we hope we can make it up on future visits.