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Business Profile

Optometrist

Midwest Eye Consultants

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had eye exam and ordered and paid for new glasses. Went to car and told my daughter in law who had driven me there that I didnt like the frames near as well as my current ones. She told me that I could just get new lenses for my current frames so I had her go right back in and tell them to just order lenses for my current frames. Had lenses put in my current frames in January of this year and was told I would get a refund check in the mail for the frames I had paid for. Have called numerous of times asking about my refund and was told that the check was in the mail but have not received it. I keep calling but have to leave a message and get no response. 3 months is too long to wait for my refund

Midwest Eye Consultants is NOT a BBB Accredited Business.

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