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Business Profile

Fast Food Restaurants

Hardee's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order online for pickup. Upon arrival, there was an enormous line for the drive-thru that I was made to wait in just to get to a parking spot for pick up. While waiting in line, I saw two people enter the business to pick up their online orders. When I walked up to the door to pick up the order, the doors were locked. I called and spoke with someone and was told that just because I ordered online didn't make me a priority, and was told she didn't know what I wanted her to do (obviously all I wanted was to pick my order up) I stated I understood that I knew i wasn't prioritized over anyone, but that I placed the order, paid for the order and was emailed stating that the order would be ready at 8:33. I said, I dont understand how I'm supposed to pick the order up if the door is locked......she hung up on me. Another employee was walking up when I was walking away, I stopped her and told her what the issue was, was told to hold on and she'd figure out what was going on. In the meantime, the girl I spoke with on the phone came to the door and asked if I was the one that had just called and I said yes. She said yeah, well you're going to have to go out and get in the line, which was about 15 cars long, to pick up an order that I placed for lobby pick up. I told her I wanted the order canceled, because I wasn't going to wait in a line for an hour.....that was the point of the online order. She said she wouldn't be doing that, I would need to call my bank, and very sarcastically told me Merry Christmas.

Hardee's is NOT a BBB Accredited Business.

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