Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used car from this dealership on November 17, 2022. When I took possession of the car the gas tank was empty. I immediately had to fill up only to find that when I pumped gas I could not press the pump handle too hard or it would shut off, like the tank was full. I didn't think much of it but this continued until the middle of January when I called my local dealership (different from Heartland) to see if this issue had been seen before. My local dealership determined that the sensor in the gas tank was broken. However, it is impossible to replace just the sensor, I have to replace the entire tank - $1600. There is no way Heartland was not aware of this issue and failed to disclose it to me when I purchased the car.

  Business Response

  Date: 02/07/2023

  We did sell the vehicle to the customer in November, but it was sold as-is no warranty but we give a lifetime powertrain warranty with most sales at no cost to the customer.  She was given an opportunity to purchase a warranty at a very reasonable price to cover the rest of the vehicle and she refused that option.  We were never aware of any issue with this problem until I got a nasty email from her on January 20th.  She swore at me and insulted my character, I didn't respond to that email.  I have no responsibility in this repair, it was a used vehicle and 2 months after the fact.  Federal law keeps me from paying for this repair because of implied warranty laws.  There will  be no assistance in this repair for this customer.  

  Sincerely,

  *************************

   

  Customer Answer

  Date: 03/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I do not agree with their response, however, I'm sure I am powerless to do any more.
  
  Regards,
  
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