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Business Profile

Concrete Coatings

Level 10 Coatings
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had garage floor epoxy and I was told that if I refer a customer to the company I would receive $150.00 and I refer my neighbor and I have not received the payment. I sent an email regarding this matter and no one from the company call me or email resolving this matter. My husband went on the company ******** page and made a comment on the non payment of the $150.00 that we did not received for the referral and someone from the company call but no one from Level 10 Epoxy issue the money.

    Business Response

    Date: 02/19/2024

    We apologize for any inconvenience caused and appreciate your patience as we work to address your concerns. Our team has diligently investigated the matter regarding the referral fee you mentioned. However, after thorough examination of our records, we were unable to identify any referral linked to Mr. or *******************. We also provided all communication on the matter between Level 10 and the ******* Residence. Throughout this communication we have attempted to learn who they referred and multiple times they have been unable to provide us the name or address for their suggested referral. In order for us to process referral rewards, it is essential that specific information regarding the referred client is provided, including their name and address. We have attached our "take care sheet" which outlines the necessary requirements for a referral to be validated. Additionally, we distributed thank you cards to all our valued customers around Christmas time, which included referral business cards for your convenience. We are committed to ensuring the satisfaction of all our customers and encourage you to reach out to us directly if you have any further questions or concerns. Thank you for bringing this to our attention.

    Customer Answer

    Date: 02/20/2024

     I am rejecting this response because: when we had Level 10 Epoxy, LLC did the epoxy in my garage my husband show *******, who reside at ***** ******* *********** and he got his gargage epoxy a few weeks/months after.  The same workers who put in the epoxy on my garage did ******* also.  If Level 10 Epoxy wasn't going to keep their work, then I would not had then put their signs in our front yard.

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