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Business Profile

Hardware Sales

Hinge Outlet, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hardware Sales.

Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

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Review Details

  • Marilyn P

    Date: 10/31/2024

    I placed an order with this outfit on 10/8/24. My credit card was charged for about $46 very promptly. Today is 10/31/24. Other than many emails trying to sell me other stuff, the only thing I've heard from them is that my order "may" be expected in 2-3 weeks. Do the math. It's already been 2-3 weeks and I've had zero updates about my order.

    Hinge Outlet, Inc.

    Date: 11/01/2024

    We have communicated delays with this customer's order.  She did not want to cancel it and we are working to get the part in from the supplier to ship it to her.  We are more than willing to cancel her order for a full refund, but she has not told us to do so yet.  We will hold orders if there are delays unless the customer tells us to cancel for a full refund.  We have also informed her today that it is scheduled to ship out on Monday 11/4 now.  We initially informed her of a 3 week delay and it will be right about in line with our initial communications with her.  We are not sure what we did wrong here to warrant a BBB complaint.  We have **************** agents at our office ready to handle any customer issues.

  • Jeff

    Date: 01/30/2023

    Having read through some of the bad reviews left by a few clients on Trustpilot and then reading how well the company responded, it is obvious that the way the company handled the error in my order is how they handle every problem. I ordered 1 bulk pack of 50 hinges but the shipping department only shipped 1 pair. I reached out to customer service and they were exceptional. Resolved the issue and refunded me my out of pocket costs for the first order to come across the border to ******.People need to remember that perfection does not exist in this world. Learn to cut people some slack allow them to correct an issue before slamming them with a bad review. If you live your life expecting that no one should make a mistake, then I hope your boss treats you the same way!

Hinge Outlet, Inc. is NOT a BBB Accredited Business.

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