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Business Profile

Major Appliance Services

D1 Appliance Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired D1 appliance to fix my washing machine. He came and didnt know what the issue was so he recalibrated it and said record the exact noise next time, to which I did later that evening and sent it. He responded back once that evening. The next day I heard nothing from him. I finally reached out the next evening to tell him whatever he did made the machine worse. 2 hours later no response still. I finally texted him on his personal cell he gave me and he ultimately told me to find someone else and called me miserable. I asked for a refund of my $100 service/warranty fee considering i was still within my 14 warranty period. He laughed.

  • Initial Complaint

    Date:02/20/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called D1 appliance to get my oven repaired. I was told it would be free if I signed up for a service package of $100 a month for two years. I was told it was not a hard credit inquiry. I was told the ac condenser wasnt included. Also the drum of the dryer. After I paid and he was leaving he sent me the contract and I noticed he forgot to fully disclose what wasnt covered. He failed to let me know about the ice machine, fridge doors, ice maker cooling system, and others were not included. I was hit with a hard inquiry on my credit. I have been unable to reach the company after many attempts.

  • Initial Complaint

    Date:10/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 28th I hired D1 Appliance to fix my refrigerator. Upon completion, he proceeded to sell me a 5-year service warranty to cover appliances, which I purchased for both of my homes totaling $3950. The following day when the refrigerator continued to get warm, it was very difficult to reach a technician despite trying for about 10 hours and never received a call from any technician that day. When the owner contacted me the following day, I stated I did not feel comfortable continuing the warranty due to the lack of communication and requested a refund. He declined. I also sent a certified letter within the allotted 72-hour timeframe as indicated by Federal Law Title 16 Part 429. I have yet to receive my money despite several attempts.

D1 Appliance Repair is NOT a BBB Accredited Business.

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