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Business Profile

Counseling

Renovate Counseling Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Counseling.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     I am rejecting this response because:

    I have not signed any documents for Renovate Counseling. It is likely my son's mother may have, in which case Renovate should be sending her a bill instead of having the receptionist ask me for money. She has no authority to sign for me. I would be glad to pay the fee as originally posted as $25 in the signage taped to the receptionist window at the ******** location. I consider my conversation with the receptionist who was asking me for money as "direct communication" already, in which the issue was unable to be resolved.

    Business Response

    Date: 09/04/2024

    ******, I have attempted to reach out to you and have not been able to connect with you. Please reach out at your convenience so that we can resolve this misunderstanding. We have signed documents from you stating that you are aware of our policies and procedures, which are consistent, standard and straightforward across all offices, but I would be more than happy to discuss this with you further and clarify anything that you need us to. I am not sure why you did not reach out to us directly, but I am happy to discuss this with you through whatever channel is best for you. Please reach out to me at your earliest convenience. ************.

    Business Response

    Date: 09/05/2024

    There is no such signage in any office, and our policies have been consistent across all offices for several years. I have documentation signed by you stating you understand all of these policies. Please reach out to me directly to discuss this further, as I would welcome that conversation. We have made numerous attempts to connect with you this week, but have not yet heard back from you. I look forward to speaking with you further. 

Renovate Counseling Services, LLC is NOT a BBB Accredited Business.

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