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Business Profile

DJs

Spinnin' Productions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/31/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 4, 2023 I signed a contract with "*********************" (not his real name) - for a photo booth on Saturday, April 29, 2023 for my best friend's surprise birthday party. Services included: photo booth, monogram and up-lighting. I paid the deposit of $350 on that same day. I sent via Zelle.His contract clearly states that if the person who signs contract cancels any part of the contract there is a $250 penalty.We texted the week before the event to confirm date and how the remainder would be paid, he wanted a cash app for the remaining amount. Thankfully, we did not pay in full. April 29, 2023 - he no showed on the event. I called, texted the day before and day of no response. The next morning, he texted saying he was in the hospital from being in an accident, which I have found out was a lie. I spoke with a former boss that recently had to let him go. That boss told me I am not the only contract that he has recently no showed on.On April 30th he said that he would return my deposit by the end of the week. Still nothing. I have left voicemails, several texts and ******** messages to receive my money and I getting no response.On May 8th, I texted asking about my refund, and he came up with another story that he was with his daughter in the hospital, asked for my full name, I sent my full name and address and he said he would get it to me. Tried calling again, got his voicemail. Texted him again on May 14th, no response. I sent a ******** message on May 17th - no response. Sent an email on 5/30 with a copy of the signed contract and a screenshot of the $350 via Zelle.I believe at this point he not only owes me the $350 deposit, but the $250 "cancellation fee" total of $600.

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