Complaints

This profile includes complaints for Wiers Chevrolet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wiers Chevrolet

  416 S Halleck DeMotte, IN 46310

• 

  Wiers Chevrolet

  P.O. Box 486 DeMotte, IN 46310-9998

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a used vehicle from Wiers Chevrolet on 2/20/24. We took out a loan with our credit union. The credit union would only cover 115% of the estimated value of the vehicle so we still paid $1500 out of pocket to purchase the vehicle. One week after we purchased the vehicle, the transmission was completely broken. My fiance was working in ******** at the time and a GMC dealership there told him the transmission was blown and that he should contact the dealership he purchased it from since it had only been one week. Wiers told us they needed to look at the vehicle. So we paid $850 to have it towed to ******* (Wiers). They said the same thing, that the transmission was blown. They said that we bought the vehicle as is so they could only help us with the costs but it would still cost us $3000 to get it fixed. I know that youre always taking a risk when buying a used vehicle but for something so major to happen one week after purchase is ridiculous. And now they want us to pay more after we had to pay to have it towed. Basically, we bought a $20k truck from a dealership and then one week later, we paid another $850 to have it towed and now the dealership wants another $3000 to have it run again. We cant afford the $3000 so we basically bought a truck that doesnt run.

  Business Response

  Date: 03/18/2024

  We communicated with our customer regarding options for repair of their vehicle.  The dealership absorbed a little over half of the expense in repair and the customer accepted the offer.  The vehicle has been repaired and the customer is in possession of the vehicle.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased certified pre owned vehicle.1. Infotainment system was buggy. Was told normal for car after sitting. Would be normal in a day or so. Was fine and passed 172 point inspection.Did not resolve. On appointment 2 at another ***** dealer. Will be with without vehicle over night. Then will will be without vehicle in 1 week again to complete repairs.Dealership doing repairs said it would not be possible to certify the car with the issue and theres no way they would themselves.This is the core issue.2. Had to replace windshield wipers on day 3-5.3. After about **** days I noticed a squeaking noise coming from the rear wheels/brakes when initially beginning to drive.I reached out to the selling dealership asking to have another 172 inspection done at their expense by the dealership conducting repairs. I feel this is fair, very little to ask for, and given the issues would restore my questions about the vehicle. I also feel it should be done for the selling dealerships benefit so they can have faith that this was a rare failing on behalf of their mechanic doing the certification and inspection and not a larger issue of incompetence. This is however if it was a one off occurrence and not how this dealership regularly conducts business.

  Business Response

  Date: 01/23/2024

  ****************** is welcome to have his car inspected by our service department.  The vehicle was inspected by our service department before sale.  

• Initial Complaint

  Date:07/11/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/1/23 Purchased 15 Kia **** on with $7k down payment, balance financed through ***********.7/5/23 Received call from *********** 7/6/23 Returned call to ***********. *********** asked for clarification of current loan(s) situation. Had 2 loans with Carmax Auto Finance, 21 Jeep and 22 ****** Traded 22 ***** back to Carmax to alleviate payment. Currently refinancing 21 Jeep with ***********.7/6/23 Wiers called and asked me to contact ***********. I called ***********.7/7/23 Wiers told me they have not been notified of any of my calls to ***********. I called *********** again to verify calls. *********** has records of calls.7/7/23 Told by Wiers that *********** pulled loan due to me not contacting them which is a lie and is documented that I did contact ***********.7/7/23 Asked by Wiers to return vehicle and to pay fees. Refused to pay fees. Told by ************************* that no fees would be charged.7/7/23 Returned vehicle after hours to Wiers in good faith, placed keys in after hours repair key drop box.7/823 Spoke with ************************* about returned vehicle and refund of downpayment. Initially *** offered to send out refund check but I refused and told him I wanted to pick up check and I could meet Monday 7/10 at 9am. *** told me they open at 9am. I said I would be there at 10am. *** offered no pushback.7/10/23 Meet our salesman **** at 10am in ******'s office. My wife and I were seated at ****'s desk. **** said *** sent check out. I said I'd like to speak with ***. *** entered office and remanding standing. *** said he told me not to come. I disputed that claim. As *** stood I stood up since *** did not take a seat and *** was being belligerent and spoke down to me. *** called me a "fat ass" and to sit down. I stepped toward *** and said excuse me. At no point was *** threatened/touched. I asked for a statement that refund would be returned and was told Wiers did not work for me and I would get my refund when Wiers got to it.