Complaints

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• Initial Complaint

  Date:06/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/10/24 my 2014 lexus lx 570 was traded in and sold to the dealership and the dealership sent a written agreement request to Major Manufacturer Vehicle Service Contract ******************************* to mail me a $3,000 warranty refund check i reference to my 2014 lexus lx 570 vehicle RMMA02447, 2/25/23-2/25/26 Major Manufacturer Vehicle Service Warranty Contract. I never filed a claim or used the RMMA02447 Major Manufacturer warranty contract I originally paid $4,000 for last year. I need Major Manufacturer to mail to my address the $3,000 warranty refund check. I called major manufacture and left voice msgs at *****************-513-5184 and I also sent them an email to ****************** but I havent heard from major manufacturer. Well, next steps is to file with the IN Attorney General/legal court action if needed. Regrettably, Im a disabled veteran and have others things to do Please see the attached picture of my vehicle original RMMA02447 Major Manufacturer warranty contract.

  Customer Answer

  Date: 06/21/2024

  6/20/24
  
  
  I never used the $4,000 RMMA02447 2/25/23-2/25/26 warranty or went over the ****** warranty miles lexus of merrivile got from manufacturer vehicle contract warranty ************************************;
  ********************** P.O. Box 516, **** IN 46311
  *****************-513-5184
  *****************
  2/25/23-2/25/26 *****************-513-5184
  *****************
  
  

  Business Response

  Date: 06/27/2024

  ******,

  THE CUSTOMER WILL RECEIVE A REFUND. THE REFUND PROCESS STARTS WITH DEALERSHIP WHO SHE PURCHASED THE *** FROM.

  IT HAS TO BE ACCOMPANY WITH A BILL OF SALE OR ODOMETER TO CALCULATE THE CORRECT PRORATED REFUND.

  THE CANCELLATION FORM WAS ACCOMPANIED WITH ODOMETER STATEMENT & FAXED TO ROYAL ADMINISTRATION WHOS RESPONSIBLE FOR REFUND.

  THAT WAS FAXED ON THE 15TH OF JUNE.

  THE VEHICLE WAS TRADED IN ON THE 10TH OF JUNE SHE GETS FULL CREDIT FOR THE DATE OF THE 10TH OF

  JUNE. THE CHECK WILL BE SENT TO LEXUS OF ************ WHERE THEY WILL ISSUE THE PRORATED REFUND CHECK. *** DID HAVE COMMUNICATION WITH ROYAL ADMINISTRATION & THE PRORATED REFUND CHECK IS SCHEDULED TO BE MAILED TO DEALER NEXT WEEK. IF YOU HAVE ANY OTHER QUESTIONS ON THE CONCERN OF THE REFUND. PLEASE CONTACT *** IN FINANCE. HOPEFULLY THIS CLEARS UP ANY CONFUSION ON THE PRORATED REFUND. THANK YOU

   

  Customer Answer

  Date: 06/28/2024

   I am rejecting this response because:
  
  I CALLED AND LEFT SEVERAL VOICE MSG'S AND EMAILED ************, ************ ************ ************ ****************** I NEVER HEARD ANYTHING FROM ******/MAJOR MANUFACTURER. THEN I HAD TO FILE A BBB COMPLAINT AGAINST major manufacturer vehicle AND ****** FINALLY ANSWERED GIVING FALSE INFORMATION TO THE BBB. LEXUS OF MERRIVILLE STATES THAT MAJOR MANUFACTURER IS SUPPOSED TO MAIL TO MY ADDRESS MY RMMA02447 WARRANTY REFUND CHECK FOR $3,000. 

  I NEED MY contract # RMMA02447 WARRANTY REFUND CHECK MAILED TO ME OF $3,000 FROM major manufacturer  ****************************************************/********************** P.O. Box 516, **** IN ***** ************, ************ ************ rocky ************ ****************** ON  2/25/23-2/25/26 I PURCG-HASED FROM major manufacturer THE vehicle contract warranty. THIS IS THE WORST SO-CALLED major manufacturer WARRANTY COMPANY AND *** AT LEXUS OF MERRIVILLE, IN WHO SOLD ME THE WARRANTY DOESN'T WORK THERE ANYMORE. BE CLEAR ******! IF I DON'T RECEIVE MY $3,000 WARRANTY REFUND CHECK IN THE MAIL BY 7/15/24. MY LEGAL REP' WILL TAKE LEGAL ACTION AND A WARRANT WILL BE ISSUED FOO ****** AND major manufacturer.  

  Business Response

  Date: 07/05/2024

  ROYAL ADMINISTRATION WILL BE ISSUING THE REFUND CHECK TO LEXUS OF ************. SHOULD ARRIVED @ THE DEALERSHIP SHORTLY. LEXUS OF MERRILVILLE WILL DISPERSE THE ***** FOR THE REFUND TO CUSTOMER ONCE THE CHECK ARRIVES. LEXUS WILL EITHER MAIL OR CONTACT CUSTOMER WHEN CHECK IS READY. PLEASE CONTACT *** IN FINANCE FOR THE DISBURSEMENT OF REFUND

  Customer Answer

  Date: 07/05/2024

   I am rejecting this response because:
  
  7/5/24

   

  Thanks BBB because at first, I tried making contact with *************************** Major Manufacturer Vehicle Service *************************** Box 516 in 
  **** IN ***** via email, and phone calls. ****** major manufacturer ignired my initial efforts to contact them. It wasn't until the BBB made conatct on my behalf. Then ****** major manufacturer answered. The initial warranty contract RMMA02447 is a bunch of mess, "not helpuful to me as a customer." And in the end, as long as within the next ten business days.I get at least a $3,000 refund check from ******/Lex of Merr, IN. Unfortunately, ******/major manufacturer will never get any business from me. 

  Business Response

  Date: 07/08/2024

  Im sorry for the confusion. Let me be perfectly clear.I AM NOT RESPONSIBLE FOR ANY TYPE FOR REFUND DUE TO CANCELLATION OF THE **** THAT PROCESS IS HANDLED @ THE DEALERSHIP & ROYAL ADMINISTRATION! I DO KNOW HOWEVER A CHECK WAS MAILED TO THE DEALERSHIP FOR REFUND DISBURSEMENT TO THE DEALERSHIP! ANY FUTURE COMMUNICATION ON REFUND SHOULD BE HANDLED WITH THEM!