Complaints

This profile includes complaints for Yong's Audio Connection's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Yong's Audio Connection has 3 locations, listed below.

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  Yong's Audio Connection

  3851 Kevin Way Eagle Creek, IN 46254-2993

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  Yong's Audio Connection

  6445 W Washington Street #88 Indianapolis, IN 46241

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  Yong's Audio Connection

  10532 Milton Ct Fishers, IN 46040-9405

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car stereo from them and they installed it on July 6th. When I came to pick up the car the installer told me they had difficulty starting the car the first time. He was correct, it did not start at all. When i complained to ************ the owner he blamed it on the battery of the key fob and replaced it. After several attempts we finally got the car to start. The owner said he would've kept the car overnight but he had no garage space. He said i could bring it back the next day. I still had difficulty starting the car the next day so I chose to take it to ***************** my local ****** dealer. They said that the installer unnecessarily drilled the the car's firewall into a wiring harness damaging the *** in the car. I emailed ****'s the car was damaged and at the dealer and they replied with different excuses. They even blamed ******. They left voice mail messages asking for me to bring the car back to them so they could "fix" it. The car was already at the dealer and I have been waiting for the *** part to come in. It is now August 15th and I still don't have my car. It will cost $2400 to fix the car plus I am paying for a car rental because my car insurance only covers collision, not crooked, idiotic car installer looking to make a quick buck.

  Business Response

  Date: 08/23/2023

  ****************** is correct, we did service his car on July 6th. His car is a 2011 ****** Altima and he wanted to change the radio, door speakers, and amplifier. After finishing the install, we noticed the button to start the car required multiple presses before starting the car. When ****************** arrived, we acknowledged that the car start button required multiple pushes and recommended he bring the vehicle back the next morning, as we were unable to house the vehicle in our garage due to lack of space. ****************** agreed to this and was set to bring his vehicle on July 7th so that we may troubleshoot the issue. However, ****************** did not arrive the next morning, nor did he contact us for a minimum of two weeks. Due to the lack of communication from ******************, we assumed that the issue was resolved. However, ****************** reached out to us on July 21st with a rather aggressive email accusing us of "shorting the wiring system" in his vehicle and asserted that we had "drilled through (his) firewall", per his email. We have attached the email and our subsequent rebuttal.

  ****************** never brought back his vehicle so that we may attempt to solve the issue, as we had already agreed, on the day of the work in question (July 6th). After ********************** email explaining his difficulties, we attempted to contact him several times through email and phone call so that we could discuss how to resolve the issue. However, ****************** did not respond to our subsequent attempts to arrange for him to come in and take a look at the issue. ****************** chose, instead of accepting our attempts to resolve his problem, to share his version of the events on several ***** media sites. An example of which I have included in this rebuttal.

  We have been in business for over 35 years. Of course issues such as these arise when one has been in business for so long. However, we pride ourselves on treating our patrons as valued guests and try our best to resolve such issues to ****** strong relationships within the community, which has allowed us to stay in business so long. This is only possible when the customer is able to work with us in good faith and communicate with us. ****************** did not allow us to fix the issue, which frankly, may not have even been related to the service we provided. He chose to seek other vendors to fix the problem without any notification and is now demanding that we pay for all services, such as dealership fees and rental car fees, that could have been avoided, had he followed through with the original, agreed upon plan to bring his car in on July 7th. 

  Customer Answer

  Date: 08/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.] ****'s Audio called me to tell me to come and get my car, because it was done. When I arrived the young man gave me the keys to the car and told me and my brother that they were having a hard time starting the car. So in simpler terms- THE *** WAS NOT DONE! They should've called to tell me what was happening and that they needed more time to FIX THEIR problem. Instead they wanted me to leave and come back, hoping I'd go away. ************ told me he had other cars behind me and no space. Was I to bring the car back to him on a wrecker? I was lucky to get the car started the next day. My brother said, after watching us try to start the car, and watch ************ fumbling with the key fob, that the young installer suggested we go to the dealer! To me, ****'s was given THREE attempts to fix the situation. None of their correspondence, e-mails or phone calls admits any remorse for the trouble, only excuses and finger-pointing, they have cause me and my family. I can't make it any clearer. 

   
  
  Regards,
  
  *****************************