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Business Profile

Insurance Agent

Brooke Palmer State Farm

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agent.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/24/2023 a severe hail storm damaged my house. I requested a contractor to come out and review the roof damage. On 8/17/2023 we filed a claim with State Farm in Greenfield, Brooke Palmer agency. On 8/17/2023 I heard from a claims manager, ***************************** in ************, she told me that she was sending out an adjuster from ******** to review the damage. On8/20/2023 the adjuster claimed that there was damage to the gutters but not the roof. On 8/31/2023 we were told we would receive 600 dollars for the gutters but nothing for the roof. On 9/1/2023 we called the office in Greenfield, and requested that they send another adjuster out, to which they said two had already been sent out and if we wanted another person to look at the roof we would have to pay for it. I then called them out on that because I have cameras all around the house and told them to send me documented proof which of course they couldnt. They then said they wanted us to send pictures of the damage from our contractor to them which I did. All surrounding homes have had complete roof replacement. Its amazing how these homes were severely damaged but mine was not. Its also amazing that my gutters were damaged but my roof was not. My wife has made repeated calls to no avail, never being able to talk to the actual agent in charge, this is no way to operate a franchise that receives large amounts of money and offers nothing in return. We have been a customer of ******************** Farm for over 35 years, and am livid about the situation. FYI our neighbor has the same insurance but different agent, and their roof is being replaced as I type this. Thank you for any help with this matter

    Business Response

    Date: 10/31/2023

    Brooke

Brooke Palmer State Farm is NOT a BBB Accredited Business.

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