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Business Profile

Towing Company

Copples Wrecker Service, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter got in a wreck on March 30. She was taken to the hospital the cops are the ones who called the wrecker service and had them pick up the car. We did not choose to have the vehicle towed to Copples but I'm assuming that's just who they used because they were the closest. We spent the rest of the day at the hospital with my daughter. We went to the wrecker the next morning to get her personal belongings out of the vehicle. Her phone and things like that. They told us we had to pay the tow fee which is $150 and the admin fee which is $50 before we could get any of her things out. We didn't want the car. The car is totaled. Why would I pay $200 when I'm not even the one who wanted the car towed there. The next business day we came back and they told us they have took all her belongings out of the car but still could not give them to us. So they have my daughters personal belonging in their possession until we pay the $200. How is that even legal? If I did that I would get charged with theft. It's not their property and they won't give it back.

    Business Response

    Date: 04/18/2023

    Please see attached

  • Initial Complaint

    Date:03/10/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my car towed by them with no warning. I had a house fire and my car was parked at my husband's friend house. They said they sent out a notice but it went to the house that we no longer lived in due to the house fire! I proceeded to ask them if I could get my kids stuff out of it that was the remainder from the fire! They're trying to charge me 150$ to get my stuff out. The manager ***** proceeded to call me a ***** on the phone and told me to **** off and kept hanging up on me. Something needs to be done!!

    Business Response

    Date: 03/23/2023

    Please see attached.

Copples Wrecker Service, Inc. is NOT a BBB Accredited Business.

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