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Business Profile

General Contractor

Red Beaver Construction, LLC
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Red Beaver Fence & Deck through an insurance claim to install a fence at my home in mid-July 2024. I trusted them to do the job right the first time, but that trust has steadily eroded due to ongoing issues with the gate, which has come apart three separate times since installation.

    ***, the lead installer, has been out multiple times for repairs, but he never lets me know when he’s coming or even knocks on the door when he arrives. I find it unprofessional for someone to enter my property without basic communication. Even more frustrating, each time he’s made repairs, they’ve been temporary band-aid fixes instead of addressing the root cause of the problem.

    They had the fence up in about 8 hours on install day, which initially seemed impressive—but in hindsight, it feels rushed and careless. Since then, I’ve had to reach out repeatedly to have the same issue repaired, and it’s still not resolved properly.

    I didn’t ask for anything special—just a solid, working fence and gate. This has now been a problem for almost a full year, and I’ve grown tired of the repeated inconvenience, lack of professionalism, and poor workmanship.

    I’m requesting that Red Beaver provide a permanent solution, not another quick fix, and that they start communicating professionally when they need access to my property. As this was handled through insurance, I expected higher standards and proper accountability. I’m filing this complaint in hopes that it prompts real resolution and a commitment to doing the job right.

    Business Response

    Date: 07/12/2025

    We have talked with the customer and resolved the issue.

    Customer Answer

    Date: 07/14/2025



    Complaint: ********



    I am rejecting this response because:

    The job itself has not been completed and/or fixed. Only the promise of fixing the problem. I will only accept the offer after the job has been fixed and complete. 

    Sincerely,



    ****** *****

Red Beaver Construction, LLC is BBB Accredited.

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