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Business Profile

Auto Services

Actia Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an Actia cluster in my rv. The warning bank lights were not working. I reached out to Actia and worked with **** ********** and ******** ******. After numerous e mails forth and back they believed the warning bank module went bad and stated they did not carry the board I have and suggested to replace with pca ******. I received the part and it did not resolve the issue. They then opened a *** to send in my complete cluster for inspection and possible repair and then subsequently cancelled it stating they do not have anyone that can work on it. I in turn sent my cluster out to D&D instruments that confirmed the board Actia sold me would not work with the system. I attempted to reach out to Actia for a refund for the board they sold me that would not work with my system however they would not respond. They sold me a part that would not work , collected my money and then ignored me. Purchased on 8/14/2024 invoice in-*****-24. Since Actia supplied bad information and took my money for the part that is not compatible they should refund the money. I am more then happy to send the board back which they sold me for a total of $226.23 Im still left with a non functioning warning bank in the rv with no support from Actia which in turn can also cause an unsafe situation not knowing of any issues due to no warning lights.I was willing to pay they to see if they could also fix my board but unfortunately they left me high and dry.I want either a refund or replacement or repair.

    Business Response

    Date: 01/14/2025

    I have emailed the Customer involved in this complaint and waiting for a response.

    Customer Answer

    Date: 01/14/2025

     I am rejecting this response because:
    The total amount I was charged was ****** and not the stated amount in the e mail from Actia of 156.23

    invoice is attached 

     


    Business Response

    Date: 01/14/2025

    We are crediting and refunding the customer $226.23 as per requested **********.

    Customer Answer

    Date: 01/14/2025

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Thank you.

Actia Corporation is NOT a BBB Accredited Business.

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