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Business Profile

Boat Builders

Godfrey Marine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Builders.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a Godfrey Monaco 235 tritoon in 2021. Boat was delivered with issues that after 60 days in the shop were fixed. In 2022 while boat was still under warranty I noticed the ***** of the boat where the motor mounts was starting to have cracked welds and pull away from the boat. Boat sat at the factory from Oct 2022 to May 2023 getting a new toon made and put on. Picked the boat up and ran it and discovered a fuel filling issue as well as a motor stalling issue. After months of going back and forth Godfrey stated they know the problem and needed the boat back at the factory. I towed the boat back to the factory Sept 2023 and it was returned in Mar of *********************************************************************************************** touch with them when I was done using it at my summer lake home. Been trying to contact them phone and via email and no one is replying back. Boat is currently still within warranty and it seems they don't want to make it right. I have over 100 emails discussing this issue call logs, emails and recorded calls over this issue. My boat has a combined over ****************************** the shop since I've owned it. This is not how a company should do business.

  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased and took delivery of a new Hurricane SS 205 IO boat from Godfrey Marine via ****** Marine. Since delivery, we experienced and continue to experience mechanical and structural issue impacting the safety and reliability of the boat. Godfrey Marine continues to "fix" the individual items under warranty. Most recently, in July of 2024, the factory returned the boat to us after repair issues identified in what the factory defined as a thorough investigation. Within less than a week of using the boat, the boat mechanically malfunctioned once again leaving us stranded on the water. The repair history of the boat demonstrates what we feel would be deemed more than a reasonable amount of attempts to remedy. It appears there are no lemon laws covering boats in the state of ********. As a consumer, we purchased a new boat and the number of both mechanical and structural repairs are not reasonable. We have been beyond patient and understanding with Hurricane providing Godfrey with multiple opportunities to correct the structural and mechanical issues. However, each time the boat is returned to us, we experience additional performance issues, in most cases, leaving the boat unsafe and unusable without repair. Hurricane delivered a "lemon" to us and we are simply seeking a replacement boat that we can confidently use with our family. We have been stranded on the water multiple times and have lost all confidence in the vessel Godfrey delivered to us.

  • Initial Complaint

    Date:03/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I purchased a Godfrey Sweetwater Pontoon on May 8th, 2021. We drove from ******* to ************** once we were told the boat was ready to be picked up. When we arrived at the dealer we were told there was damage they were unaware of that was from a forklift. The forklift damage several metal channels under the boat causing there to be a "dip" in the flooring on the boat deck. The forklift also severely damage the motor case. We were told Godfrey would contact us to come pick up the boat to repair this damage within 1 year of the purchase date. Unfortunately we are almost at 2 years since purchase and our boat has to return to a local ****** for damage that occurred because of negligence by both Godfrey employees and a recommended dealer. We were told to drop off our boat at a local ****** to be picked up by Godfrey. We dropped the boat off on November 30th and it sat there for 2 months before being transported to be fixed. We were not informed of any of this. Our boat was finally complete in February having only been in ******* for actual repairs for a few weeks. When we went to pick up our boat the initial damage was repaired but new damage was done by yet another forklift to the front channels of the boat. Godfrey rep offered nothing more than an email apology and that they would fix it. We sent out boat to another ****** for repair of this damage only to have it return to us over 30 days later with damage to other parts of our boat including our trailer hitch. I am VERY upset with this company. Our boat has depreciated in value due to negligence and we have continued to pay for storage, insurance and boat payments when our boat goes off for over a month to be repaired. We purchase this boat to make memories with our children and it has been nothing short of a nightmare from day 1. Please help us resolve this situation.

    Business Response

    Date: 03/27/2023

    Godfrey has received the complaint that the consumer submitted to the BBB. Godfrey's customer experience department will review the complaint and will provide a response to the consumer. 

    Godfrey Customer Experience

    Customer Answer

    Date: 03/30/2023

     I am rejecting this response because: this response did not yet offer a solution. Once Godfrey reviews our case and responds with a potential solution I will go from there. 


    Business Response

    Date: 03/31/2023

    Good afternoon,

    Godfrey Marine has reviewed the response from the consumer. I can confirm that a customer experience representative of Godfrey Marine has spoken to the servicing dealer and the consumer has been contacted and repairs are scheduled. Godfrey Marine considers this matter closed. 

    Regards,

    Godfrey Customer Experience

    Customer Answer

    Date: 04/05/2023

     I am rejecting this response because: this matter is far from closed. This is an ongoing process and repairs being done to our boat are from negligence by the manufacturer and the dealers that have handled thus situation. I have never once spoke to a customer experience representative from ********************** regarding this matter. Our boat is being fixed for the third time purely from pre existing damage. The first time our boat was fixed as promised by Godfrey it was damaged in ******* by Godfrey again and repaired again and damaged again. As the consumer I do not consider this matter closed. 


Godfrey Marine is NOT a BBB Accredited Business.

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