Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 15, 2022, I spoke with **************** in regards to a new final drive motor advertised by LPS. She stated the drive was new and total price for part, tax and shipping was $4,036.86. Part arrived November 17 unsecured in transit. I sent her an email asking if part was new, again she stated yes. Took part to mechanic, he said it was not new with paint covering dirt. Again she said it was new with year warranty. Mechanic drained oil from motor and it was burnt black oil. Sent her video of oil and she asked why drained oil. Told her to put in recommended oil machine required. Gave her my mechanics telephone numbers to contact him if she had questions, no calls to the mechanic. Numerous emails and calls with no results. December 28, 2022 part was shipped back to LPS. I sent them pictures of the drive motor which did not have any numbers on it except trucking company numbers for transit. January 9,2023, I received an email from ******* advising me to contact ************ After numerous emails to him, I received a call from him stating the part was new, they tested it for an hour and a half, no problems with it, replaced it back on shelf for resale. He stated I did not want it back, refund would be sent in 3-5 business days. January 17, I checked my bank account and found a refund of ********. I contacted LPS accounting and was told I was charged for repairs (on a brand new part). **************** refused to talk to me and no return call from **** to explain the repair charge. The part I ordered was supposed to be new, not used, remanufactured or altered. In my opinion, this is consumer fraud. The part I received was nothing like what they advertised.

  

  Business Response

  Date: 01/30/2023

  The part that you got was a new one.  You should not have changed the oil in it.  I can not sell it as a new one now because you tampered with it.  If you got a product you didn't accept, the product should have been sent back.  The cost came in when we had to go through and drain the oil back out and put the correct stuff back in to sell it as a used product.  If the product would have been warrantable, then you would have got the whole amount back.  But this was not warrantable.  

  Customer Answer

  Date: 02/05/2023

   I am rejecting this response because:
  
  Your idea and mine are different on the part being new. Any body in the business that orders new parts will change the oil in order to make sure they are in compliance with manufacturers specifications. You committed consumer fraud by selling a used part as new. I even gave you the benefit of accidentally sending me the wrong part. I purchased another companys part and it was totally different than what you sent. My mechanic has been in business over 30 years and has worked on all types machinery and has offered his assistance with the outcome. But reading other reviews, this is nothing new to yall. 

  

  Business Response

  Date: 02/06/2023

  You have the option to send it back for at least a partial refund.  We will have to inspect it.