Reviews

Review Details

• Review fromRoseland J.

  Date: 12/19/2023

  3 stars
  I contracted with ***** Movers for a moving job. The total balance for their services was ********. I made an initial cash payment of ***** on November 27, 2023 and received a receipt for those funds paid. On November 30, 2023 I paid the balance of my account, ******* also with cash and was not provided a receipt because the owner, *****************************, informed me that he did not have his receipt book with him at the time. He then promised that he would mail the receipt to me via US mail. More than 2 weeks have passed and I still have not received the receipt for my last payment. I have made repeated attempts to call ********************** regarding this issue and he has not returned my calls. He has not responded to my repeated attempts to contact him in any way and I still have not received the receipt in the mail as promised.

• Review fromBrian B

  Date: 10/04/2023

  2 stars
  Working with ***************************** was great at the beginning. He was professional, responsive, and very friendly. He helped me move large items out of my home and into storage unit, then moved everything out of the storage units into my new home. Upon delivery of my treadmill, the plastic casings that cover the length of the treadmill and the caps to which they connected were deformed from the weight of the unit and June heat. I brought this to ****'s associate who contacted him immediately. **** arrived and tried to fix the damage, but to no avail. He told me to look up the items and if it warranted a claim with his insurance, he'd handle it. If not, he "work something out with me" to make it right.Well, after multiple texts, calls, and FB messages, he continues to ghost me. I told him I wanted to work this out with him, but he's continued to ignore my pleas for a conversation. I'd rather leave great reviews for the way things started, but unfortunately it appears ********************** has a history of this behavior based on other reviews I didn't read prior to engaging his company for help. What really bothers me is that I spent lot of time speaking with him about his friends, family, and the area in which we both live and work. I even gave him some shelving I was going to sell as a thank you for helping me out. He's a nice guy but this isn't the way you handle a problem. It's unprofessional and makes otherwise rational, understanding clients take to ****** reviews just to get some closure. It's truly disappointing because I think **** has a great personality and work ethic which could afford him so much more business.Final feedback - you get what you pay for. If a couple of guys in a U-Haul with a Dodge Durango and a dolly to clear out your garage or barn are what you're after, you can't beat R&W Moving for the price. If you want care taken of your home and its contents, pay the extra for a real moving company.