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Business Profile

Orthopedic Surgeon

OSMC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Surgeon.

Complaints

This profile includes complaints for OSMC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

OSMC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • OSMC

      2310 California Road Elkhart, IN 46514-1228

    • OSMC

      3000 N Main St Nappanee, IN 46550-8975

    • OSMC

      1775 E Kercher Rd Goshen, IN 46526-6308

    • OSMC

      54938 SR 13 Middlebury, IN 46540

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not sure on the date of the transaction, but this is what happen. I went to OSMC because I have gout. I got behind on some bills because I was in the hospital for several different times and so it went into collection and I paid it my balance of ****** to the collection agency on February 23 of this year (2024) I need a fallow up appointment and now OSMC is telling me that there is a ****** for a reinstatement fee and they didn't say anything about it till today when I tried to make an appointment. I don't have that kind of money to just give to anybody and I feel like I am being taken for a ride and I don't like it. I am still paying some of my other bills that I have. I don't think I should have to pay the reinstatement fee. I also don't think it's right that when I did go into OSMC I was in there maybe 5 minutes and charge me ****** to ****** and I do more of the waiting then my actual appointment so I think they should pay me for waiting like 20 to 30 minutes before they come and see me.

      Business Response

      Date: 04/12/2024

      Thank you for this information.  However, due to patient privacy regulations, we do not comment on public forums.  We take pride in delivering excellent patient care. If a patient is unhappy with the care or treatment, they have received, we welcome the opportunity to discuss these concerns directly with the patient.  Thank you.  

      *******************************, COO

      OSMC

       

      Customer Answer

      Date: 04/24/2024

      I am sorry I did not get back with you sooner it is that i was having trouble opening it up and the Complaint number is ******** and no it is not solved because they have not tried to contact me. It is not in my place to contact them if they want to keep me as a patient. So, if they don't call me then i take it that they don't need me. 

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