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Business Profile

Pool Contractors

Backyard Pools
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owner agreed to refund a partial down payment for a pool I had intended to have installed on a property that I sadly was not able to secure and build a house on. And as such don't have a spot to install a pool. I came to the agreement on a fair refund and not the total amount paid of $15k. However the owner has failed to secure said agreed upon refund and now is no longer responding.

    Business Response

    Date: 03/27/2025

    Hi there! So this is entirely FALSE. In the contract it states you have 2 days to change your mind. **** took over a year to change his mind, so technically we did not have to refund at all. We have already ordered parts for this pool and that is why we gave him a refund of a little less, which we DID NOT have to do at all as stated in the contract. We have also had no calls from **** at store which is ************. We are able to refund him, he just needs to come and pick up the check. We had to wait until our season was active to have the funds tro be able to issue that refund. 

     

    Thank you for letting me have a chance to rebuttle this. 

    Customer Answer

    Date: 03/27/2025

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Thank you.

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