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Business Profile

Recreational Vehicles

Alliance RV, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreational Vehicles.

Reviews

Customer Review Ratings

2

Average of 4 Customer Reviews

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Review Details

  • Daniel A

    Date: 09/25/2024

    Daniel A

    Date: 09/25/2024

    What a great company Alliance is. Our Valor unit is really a show stopper. The quality is top notch, they have really worked out any kinks if our unit is any indication of how serious they take quality. Thanks to the Alliance team you guys rock!

    Alliance RV, LLC

    Date: 09/26/2024

    Thank you so much for the great review.  It is very much appreciated and great to hear you are enjoying your Valor.  Safe travels.  

  • Breeon H

    Date: 08/19/2024

    Breeon H

    Date: 08/19/2024

    They sold us a lemon. We've had nothing but problems. This is gone on for six months. They continually ask for the same information over and over and over again, even though they tell you that they're going to fix it and that it's covered under warranty we've yet to get any kind of action from them actually fixing anything. I spend a lot of money on a trailer that has been nothing but a problem. It's falling apart. It has more issues than I can list.

    Alliance RV, LLC

    Date: 08/21/2024

    We take any issue big or small very seriously and want you to have a great ownership experience.  Since this coach was purchased in April 2024 our records do not indicate that there have been any days out of service.  Our warranty policy requires you to take your unit to an authorized service center, however, we understand that you are fulltime in the coach and would be a struggle for you to do so.  With that our team is going outside of warranty parameters and have approved for use of a mobile technician that can come to your location.  In this situation where we are working outside of the dealers service center, it will require you to provide us with photos and details so we can best work to resolve the concern with an independent technician.  We have thoroughly reviewed the list of concerns with your coach.  In our conversation with you we did discuss how some of the items were not quality or product defects and in fact required by code.  There were some items we absolutely agree we want to assist in getting a resolution but are not aware of any item that would prohibit safe use of the coach.  

  • Jacqueline B

    Date: 03/08/2024

    Jacqueline B

    Date: 03/08/2024

    Some of the worst craftsmanship I have seen on a trailer. These trailers cost quite a bit of money and they literally fall apart. There are well known issues and Alliance just band aids them or does nothing. I would recommend any other brand of trailer

    Alliance RV, LLC

    Date: 03/14/2024

    We understand this customer is frustrated as they frequently comment similar to how they have here on social media.  This is not the experience we desire for any of our product owners as our team has been very attentive and prompt to assist.  This specific coach is about 3 years old.  There were some service related items required on this coach that have since been addressed on more current units.  Understanding that does not resolve a coach in the field, our service records do not show anything has been denied regardless of this customers warranty status.  There are no open service requests at this time that our team was not the last to respond to.  We welcome this owner to reach out to us if there is an unresolved concern that we may not be aware of.  

  • Lorne W

    Date: 07/16/2023

    Lorne W

    Date: 07/16/2023

    Alliance RV is in desperate need of a Quality Control policy. They do offer some great features but unfortunately the poor quality of craftsmanship and lack of quality control procedures have made this brand very undesirable.

    Alliance RV, LLC

    Date: 07/17/2023

    Good morning. We pride ourselves on our product quality and ensuring that our owners have the best possible ownership experience.  We take it very seriously if we have fallen short of this.  We do not see an Alliance unit registered under the name this review came from but perhaps it is registered under a different name.  An email has been sent to the address provided here and we look forward to hearing from you.  

Alliance RV, LLC is NOT a BBB Accredited Business.

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