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Business Profile

RV Parts

Class A Customs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Parts.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/30/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased and water tank and received it with a manufacturing defect. The side port was not properly sealed/closed and was leaking. I sent several photos and videos where the customer service stated they couldnt see the leak despite me sending a video of the port actively leaking. Then they tried to void warranty by any means ex: they tried to say I had a pump to fill the tank which I dont but because they thought I did, the warranty is voided. Absolutely no help, they couldnt even provide solutions to fix the manufacturing defect.

  • Initial Complaint

    Date:01/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a roof kit for my RV off Amazon from a third party seller. The rubber membrane for roof came tightly folded in a box. This created permanent creases and wrinkles in the membrane. It needs to lay flat on the roof but is not able to due to the damage. I can not use this product for its intended purpose. The way it was packaged and shipped is what caused the damage. The seller refuses to give me a refund. Amazon A-Z coverage has denied me help, without providing specific reasons. I have photos of the damaged product. This product can not be used for intended purpose. I want a refund for the damaged product I received.

  • Initial Complaint

    Date:07/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 19, 2022 is when I puchased tanks, T 200, was *****, T **** was 147,00 , **** dollars to certified plumber who installed them,Business said tanks were water grade and *** for food trailers, what they promised were that the tanks are made for food trailer, the provide with paperwork to provide the Health inspecter with to contact the *** which was done in my case, the tanks r not approved , but if I want to pay a minimum of **** more, just starting price the *** could come out and test said tanks, so after paying for tanks paying the plumber, drilling holes into my ***** doller trailer to accomidate said tanks, being denied by the health inspector, being told by the *** the tanks are not approved/certified, Im going to have to tear the plumbing and tanks out and start over , Id m say at the very minimum it s false advertisment which borders on fraud but Im just a laymen so thats for you to determine but from my end it's just not right, any help you could be would b greatly appreciated.

    Customer Answer

    Date: 07/25/2022

    thank you for your response from my complaint i received email from them and you said to inform you on it. THE company informed me that the product is *** certified is approved on list of *** which is exactly what they told me when i purchased their product i have already been denied by the health inspector of ******** and *************************** at the *** head analyst at the *** also told me the tanks aren't on list or approved but for $4000.00 they could come out and see if maybe they're approved, In a nutshell they're not approved. So, I   have to rip out the 2nd time to get a plumber to install more that *** approved I don't have hundreds of cash laying around to keep doing this when the company that sells these tanks stated they are *** approved and the *** says they're not. attached is all of my communication on this matter.

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