Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased an RV stove from this company online which was confirmed (order number *****) and we paid $530.99 for the stove. There was no shipping timeline given but after 8 weeks past we checked on the status of the order to see why we have not received it and there is no way to track the order. The website for Flair Distribution is down and the phone number seems to be disconnected. We feel completely scammed and see that other customers have recently been in the same boat. We want to cancel the order and get our money back.

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three months ago (1/12/23) I purchased a 17" Greystone Range Oven from Flair Distribution for $547.99 (order #*****). I have not received the product, I have not received any shipping information. I sent an email requesting information on when the order might ship out and have receive no response. When I tried to go through their website, it appears that the website is no longer functioning or available. At this point, I just want my money back so that I can order the product through a more legitimate website.

• Initial Complaint

  Date:02/16/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted an order on January 26, 2023. Everything I ordered was listed as in stock. My total order was $1390.97. February 3 I received one item in my order that totalled $899.99. Since then I have made several phone calls but no one answers and left messages for someone to please call me back and I have sent emails. No one has called me back or responded to my emails. I live in the same state as Flair Distribution so if my order was in stock I should have received everything by now. Order #*****.

  Business Response

  Date: 02/20/2023

  Hello, ***************

  You are absolutely correct that part of your order has not been delivered. I do show that our **************** Team has replied to you on multiple occassions, but perhaps the reply went to trash or spam. Neverthess, I apologize for the *** and Adhesive not arriving. Tracking indicates it was never picked up which means it was likely not scanned and sitting in a warehouse somehere. We show it having been packed and picked up. At this time, we are unable to ship the *** as it is now no longer in stock. We can absolutely ship the Adhesive. We can also issue a refund for those items. Please let us know your preference. Again, I am very sorry for these issues.

  Please let us know, and we'll take care of it for you.

  Thank you.

  Customer Answer

  Date: 02/20/2023

   I am rejecting this response because:
  First, no one has ever tried to contact me and without the pvc and bonding material the filon/fiberglass sheeting you did send me is absolutely of no use to me now. I would like a refund for total price I paid for everything I ordered including filon sheeting. I tried calling several times again today and left a message and once again no one has responded. 

  Business Response

  Date: 02/21/2023

  Hello.

   We are going to refund you for the *** and the Adhesive based on your response, but we will not refund the Filon unless you return it to us in its original condition. The Adhesive you purchased but did not get is described below, and it is intended for the *** and not Filon. The fact that you did not receive the adhesive does not impact the usability of the Filon. However, we will refund you once returned.

  Thank you.

  
  

  Easy Tech Modified Acrylic Bonding Adhesive - 1 Gallon
  Easy Tech is a low viscosity, water-based formula designed to provide a tenacious bond in fully adhered, single ply roofing applications. Easy Tech features a short dry time, making it an ideal product for applications dictated by production line speed. This material remains flexible once cured, allowing for expansion and contraction of the attached roofing membrane. Bonding surfaces for Easy Tech include: EPDM, ***, and Hypalonmembranes, as well as wood, plywood, fiberboard, polyisocyanurate, gypsum, and concrete decking substrates.
  Low viscosity, water-based formula designed to provide a tenacious bond in fully adhered, single ply roofing applications
  Short dry time makes it an ideal for applications dictated by production line speed
  Remains flexible once cured, allowing for expansion and contraction of the attached roofing membrane
  Bonds to EPDM, ***, Hypalonmembranes, wood, plywood, fiberboard, polyisocyanurate, gypsum, and concrete decking substrates.

  Customer Answer

  Date: 02/21/2023

   I am rejecting this response because: I want full refund for shipping cost I wl have to pay to send back send back filon and not be charged a restocking fee. I would never have placed the order for filon, pvc adhesive and roofing pvc to begin with if the pvc had stated "not in stock" on your website. I feel that it was your responsibility to track the pvc and adhesive that as you stated was sitting in a warehouse somewhere. The fact that you never answer phone calls from paying customers and don't respond to emails either doesn't say much about your business ethics. Your company has cost me time and money needed to have my trailer ready for moving from my home because of 
  
  
  

  Business Response

  Date: 02/23/2023

  You will definitely not have to pay any restocking fee.

  However, we are not going to pay for the shipping back of the product.

  Thank you.

   

  Customer Answer

  Date: 03/06/2023

  ******* <*********************> Mon 3/6/2023 4:04PM
  I am not accepting the resolution from Flair Distribution for my complaint #******** filed with BBB against them February 15, 2023 for items not received in my order #*****. I had tried contacting them numerous times regarding status of my remaining order totalling $427.98 but no one answers the phone. I left voicemails and sent emails with no response to either. When BBB reached out to them about the complaint against they quickly responded with information as to why I didn't receive the rest of my order yet, and that I could return what I did receive, I would be responsible for the shipping, which was fine.  February 21st a pending refund for $427.98 shows up in my paypal account from Flair Distribution for items in order I did not receive. Immediately after complaint was closed with BBB, I get a message from paypal March 3rd that the pending reimbursement from Flair Distribution is taking much longer than expected and then another message that the refund failed. Flair Distribution is well aware of what has happened but refuse to make it right. 
  
  

  Sent from my **************** Galaxy smartphone

  Business Response

  Date: 03/21/2023

  Hello.

  We were not previously aware that there was an issue with the ****** refund. We processed it on our end, and we have received nothing from ****** saying there was a problem.

  We will follow up on that now.

  We also did not review two prior communications from you to BBB about this until now.

  Sorry for that delay as well. It remains our intention to make you whole.

  Thank you.

  Customer Answer

  Date: 03/22/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:01/17/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Products from this company and did not receive them can not get ahold of anyone to get updates or to cancel the order and get refunded. Started to research the company and found a history of this. At the end of the day all i want is my money back or the products that i ordered.

  Business Response

  Date: 01/17/2023

  Hello, *********

  One of our owners received a message from you yesterday indicating that you had a question about a charge from us. When he looked into your account, he noted that our service team had reached out to you about the delays in your orders but had not heard back from you. Based on your earlier attempts to reach us, we refunded your orders.

  We apologize for the confusion and our inability to fulfill the orders. You should have received confirmation that both orders were refunded, and I have copied those for you here as well.
  

  Thank you.

  *****

  Customer Answer

  Date: 01/19/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flair has almost zero customer service. I tried to cancel an order before it shipped but no one would answer. After it shipped someone finally answered but informed me Id have to pay a restocking fee even though I wouldnt have had to had they answered my calls and canceled it. They sent me a return authorization/shipping label which I used. My completely unopened kit arrived back to them on November 28th and six weeks later I STILL have not gotten a refund. No one will answer my repeated calls, no one will return my voicemails, and no one will answer my emails.

  Business Response

  Date: 01/09/2023

  ****:

  We repeatedly screwed up on this and apologize to you for it.

  Attached are photos of the transactions including your full refund. You should have received an email confirmation on the 7th as well when it was processed.

  Again, we make no excuses and apologize for our horrible service on this. We encountered many issues over the course of the last few months, and our teams responded poorly. That is our fault, and we are sorry it impacted you.

  Happy New Year.

  Thank you.

• Initial Complaint

  Date:12/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Date: 12/12/2022 Amount: $877.98 Items: "Easy Tech Pro Complete PVC RV Rubber Roof Kit"Issue:I placed the order at Flair Distribution and they only created the ***** label and is waiting to ship after a week. I cannot contact them by any means (nobody answers the phone, emails, ********* etc.) It seems that the company does not exist and the page only works to be generating orders and making payments.Order: #***** ***** Tracking: #************ I have seen in many forums and web pages that many people have the same problem.

  Business Response

  Date: 12/19/2022

  Hello.

  The customer is correct that shipment has been delayed. However, we did communicate with the customer and refunded the expedited shipping fee on December 16th. This order was placed on December 10th, and our website indicates there may be some delays. This package is scheduled to depart our facility today via ****** and the tracking will update sometime this evening indicating it is in transit.

  Thank you.