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Business Profile

RV Repair

Master Tech RV

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Repair.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered parts from Master Tech RV on Jan 3, my credit card was charged immediately, product not shipped, no response to phone calls. Phone appears to be disconnected.

  • Initial Complaint

    Date:12/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a part that was $****** on 09/21/2024 and I have yet to receive my part and I have tried over and over to get in contact with them and I havent been able to get in contact with anyone.

  • Initial Complaint

    Date:12/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We placed an order for two DA100 RV A/C Silencers on November 3, 2024. Our card was charged but we've received no product or shipping information.We've tried to call multiple times, but no one answers, and the voicemail box is full. My husband emailed on Nov. 20 and Dec. 9 (from address *************************** and got an automated response that they are moving and will reply as soon as they can but we've had no follow-up communications.I tried to message on FB messenger on Dec. 9 with no response, but I can see they have read the message. Then tried a FB mention to them on Dec. 11 also with no response.We'd still like to get the product, but are leaving soon so would need shipping expedited.

  • Initial Complaint

    Date:11/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct 2 2024 I ordered an annual maintenance kit from Hydronic Heating Warehouse, an online store run by Master Tech RV. They charged me $138.12. Since then there has been no word from the business. The order was never shipped. My attempts at email were met with automated responses. My attempts at phone contact *************, same phone as Master Tech) have been unsuccessful as no one answers any phone and all phone mail boxes are full.Although the websites for Master Tech and Hydronics Heating Warehouse seem active I'm wondering if they are no longer in business.Can you help?

  • Initial Complaint

    Date:07/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a door my my new water heater and they have not yet shipped the product, or returned my messages. When you call Them you get out thru to a voicemail that is full. I'm beginning to think this is a scam and I need to file a claim for fraud. Can you help me?

  • Initial Complaint

    Date:05/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10 May, I placed an order (MTRV#****) & noticed that it autopopulated an old shipping address so I called & emailed same day to inform them of correct shipping address. For two weeks, no one answered the phone listed on that site & every time I called, there was a busy signal so no message can be left. I did get an email response a few days later asking what the order # was as I'd submitted 3 different requests via their email/online message portal requesting support. Despite all this, the company was non-responsive & on 17 May, I received a noticed that the item had just shipped, but to the wrong address. Again, I left a message on their online/email message portal informing them the address was incorrect & requested resolution. I attempted to call their # again & only got a busy tone.

Master Tech RV is NOT a BBB Accredited Business.

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