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Business Profile

RV Supplies

Fogatti

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    purchased fogatti. it cost 2500 to have installed . unit is 230 dollars. it does not work, i tested all i could it does not work , sent back and no refund in weeks like they just took our cash and the return kept. We have had zero hot water for weeks of winter now and are disabled also. feel robbed and helpless. don't want others to feel like us!

    Business Response

    Date: 03/06/2025

    1. We communicated with the customer on February 28, 2025 that after the customer ****** ********* returned our product using the return label we provided, we would refund the customer as soon as possible. Please refer to attached Figure 1.
    2. We contacted the customer and learned that the customer ****** ********* did not return the product using the return label we provided, but returned the product on his own using another tracking number. We received the unit returned by the customer on March 4, 2025 and immediately applied for a refund for the customer's **** order **************. Please refer to attached Figure 2 and 3.

  • Initial Complaint

    Date:12/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered water heater parts from this company and they shipped them to the wrong address. I contacted them before the package left their facility and the promised they would take care of it. I haven spoken with them everyday since 12/4/24 and they did not correct the address, the items were shipped to the wrong address and ***** says they did not contact them for help with this shipment. They give me the run around in the phone, they will not ship me the parts to the correct address and when I asked for a refund they acted like they did not hear my request. In their email they stated if the package was returned to them they would resend it to my correct address. That is not acceptable, I did not ship it to the wrong address, they did and they had 7 days to correct the mistake before the package was left at the back door of the wrong house. I need a resolution so I can have hot water.

    Business Response

    Date: 12/31/2024

    The customer has purchase the water heater accessories on 12/03 2024.

    On 12/04 2024, the customer called in saying that her address was changed after she placed the order. We've tried to get a change of address request submitted to *****, but it doesn't seem to be successful. Please see the attached screenshot.

    So we resent the accessories to customer again to *********************************** on 12/13 2024. Newt tracking number is ************ showing delivery in 12/19 2024. Please see the attached screenshot.

    On 12/24 2024, we send emails to the customer to confirm that if the package has been received, if not we can resend it or issue a refund for the order. But the customer didn't reply us until 12/*******, please see the attached screenshot.

    So we called the customer to double check they received the package on 12/30 2024, and the customer said they confirmed received on the phone, please check the recording file(telephone recording).

    That's all. Thank you.

    Customer Answer

    Date: 01/02/2025

     I am rejecting this response because:
    Although they did send a replacement package, it is the wrong part.  I am not sure how a company with this level of incompetence is still in business.  While they have offered to resend the part if I send them the part number, which I already gave them when I ordered the parts originally, I only hit action from them after filing this complaint.  Others need to be aware of the incompetence of this company prior to doing business with them.

    Business Response

    Date: 01/10/2025

    We have resent the water flow sensor to the customer on 1/*******, and the customer promised to returned the accessory to us. Once we receive the return, we will process a refund for the customer. Please see the attached pictures.

    Customer Answer

    Date: 01/14/2025

     I am rejecting this response because:they sent another part however it is still the wrong part.  I sent pictures of the part needed, they said they investigated and realized their mistake and would resend the correct part but they sent the same wrong part.  I really do not understand how this company has stayed in business if this is a typical interaction with them and I dont believe that this is a special case.


    Business Response

    Date: 01/15/2025

    We have resent the correct water flow sensor to customer with TN ************ on January 15. 

Fogatti is NOT a BBB Accredited Business.

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